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We recognize the importance of creating an inclusive community where all people have equal opportunity to live, visit, raise a family, work and retire.

With the advice of the Kawartha Lakes Accessibility Advisory Committee (AAC), Council has approved an Accessibility Policy CP2018-006 and Municipal Accessibility Master Plan 2018-2023.

Alternate formats and communication supports

Kawartha Lakes is committed to providing all documents in an accessible format, however we realize that not all posted documents will meet everyone's needs. If this information is required in an alternate accessible format, please contact Customer Service at 705-324-9411 (dial 0) or report the issue online and we will accommodate your requirements in a timely manner.

Assistive audio equipment for Council meetings

We are pleased to offer assistive listening devices for use in Council Chambers. To sign out a device, please visit the Clerk's Office on the first floor of City Hall, just outside Council Chambers. Please provide identification including your name and address to sign out a device.

Website accessibility

The City of Kawartha Lakes is committed to creating an accessible online environment for all visitors to its web site. Due to conditions beyond our control, there are some instances where we are unable to provide information in an accessible format (for example, our mapping information, some RSS feeds. etcetera). We will be monitoring these sections, and develop an accessible solution as technology improves.

If you have questions or comments about the accessibility of our website please E-Mail the Accessibility Coordinator or call 705-324-9411 extension 1185. You can also report the issue online.

Feedback or concerns

We welcome your feedback on our facilities and services as we strive to meet your accessibility needs. Please complete our feedback form to let us know how we're doing and suggest ways we can improve.

Kawartha Lakes Accessibility Advisory Committee (AAC)

The Kawartha Lakes Accessibility Advisory Committee (KLAAC) is a provincially mandated committee of Council. Each member is appointed by Council to provide advice on accessibility for people with disabilities and the accessibility standards enacted under the Accessibility for Ontarians with Disabilities Act, 2005.

Accessibility Awareness Recognition Awards

Our annual Accessibility Awareness Recognition Awards recognize nominees that have gone above and beyond the expectation of an Educator, Business, Community Group or Individual in the area of removing barriers for individuals with disabilities or increase public awareness within the community.

The annual deadline for nominations is 4:30pm on the last Friday in March.

Submit a nomination online

Download a printable nomination form


Award categories for individuals

 Barbara McArthur Memorial Award
  • Outstanding Contribution--Individual--Adult (18 years and older)
  • Outstanding Contribution--Individual- Youth (under 18 years)
  • Outstanding Contribution - Individual - City of Kawartha Lakes Employee

The Barbara McArthur Award of Distinction is presented to an individual in memory of Barbara McArthur the founder and first Chair of the Municipal Advisory Committee for Disabled Persons (MACDP) which is known today as the Kawartha Lakes Accessibility Advisory Committee (AAC). The nominee must have devoted time and energy beyond normal expectations while promoting public awareness and education in the area of removing barriers for individuals with disabilities.

Award categories for groups

  • Outstanding Contribution--Community Group

This award is intended for formal or informal not-for-profit organizations and community groups.

Award categories for business

  • Outstanding Contribution--Business

This award is intended for the business community.


Award categories for educators

  • Outstanding Contribution--Educator

This award is intended for those involved in the education system.

Award categories for designers

  •  Outstanding Design Award--Innovative Architectural or Interior Design that facilitates access for persons with disabilities.

This award is intended for those involved in the architectural, interior design or developmental planning fields.

What do we consider to be an outstanding contribution?

Nominees that have exceeded expectations while working to remove barriers for individuals with disabilities or increase public awareness within the community are considered to have made outstanding contributions.

For example, they may have made contributions in any of the following areas:

  • physical barriers: for example, a business that adapted a work station for a person with a physical disability
  • attitude/social barriers: for example, an individual who commits time to promoting awareness about mental illness
  • systemic barriers: for example, a teacher/coach who has advocated on behalf of students with disabilities for participation in sports
  • communication barriers: for example, a restaurant that has printed their menu in Braille or large print
  • integration into community: for example, a youth who assists a child with a disability to participate in community recreation programs

What do we consider to be outstanding design?

The eligible project should provide an innovative or visionary solution to a common barrier and:

  • exemplify simplicity and functionality
  • embody principles of Universal Design
  • set a new standard for satisfying a basic need
  • exceed building code requirements in accommodating the needs of persons with disabilities
  • have been completed during the previous year
  • be located within the City of Kawartha Lakes

Accessible transportation

 There are many accessible transportation options in Kawartha Lakes.

Accessible recreation

Visit the accessible recreation section of our website to learn how we make sure all residents have the opportunity to participate in our recreation programs.

Accessibility resources


Facility Accessibility Design Standards

Download the Facility Accessibility Design Standards

AODA training and guidelines

Partner websites

Accessibility legislation

In June 2005, the Ontario Government passed the Accessibility for Ontarians with Disabilities Act (AODA) setting the goal of a fully Accessible Ontario by 2025.

Ontario has set standards in the five areas of customer service, employment, information and communications, public transportation and public spaces (built environment).

If you have questions about the AODA or accessibility laws and standards, please visit the Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre website or call 1-866-515-2025.

Accessibility standards for customer service

The Accessibility Standards for Customer Service came into effect on January 1, 2008, making them the first to become law under the AODA. This regulation required all municipalities to be in compliance by January 1, 2010. Customer Service is one of four other standards as part of the Integrated Accessibility Standards (Ontario Regulation 191/11).

Integrated accessibility standards

The Integrated Accessibility Standards came into effect on July 1, 2011. This law applies to all organizations - public, private and non-profit sectors. Each area of the five areas of the regulation is phased- in through time for each sector. The Accessibility Directorate has created a Guide to Ontario's Accessibility Regulations to assist organizations with planning.

All of the City of Kawartha Lakes Employees received training on providing accessible customer service in 2009 and training provided on the requirements of the Integrated Accessibility Regulation in 2015. Training continues as part of the City New Employee Orientation program administered through out Human Resources Division.

Training modules and resources are available from AccessForward.

Accessibility compliance reporting

Businesses, non-profit organizations and public sector organizations, such as municipalities, must file an accessibility compliance report with the Government of Ontario to confirm the organization has met the applicable requirements under the AODA.

City of Kawartha Lakes Accessibility Compliance Reports:

  • 2010 Accessible Customer Service Report
  • 2013 Accessibility Compliance Report
  • 2015 Accessibility Compliance Report

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