On January 12, 2021 the province entered into a state of emergency. A stay at home order has also been issued and will come into effect as of 12:01am on January 14, 2021.
What does a stay-at-home order mean?
The stay-at-home order requires everyone to remain at home with exceptions for permitted purposes or activities, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for work where the work cannot be done remotely. This order and other new and existing public health restrictions are aimed at limiting people's mobility and reducing the number of daily contacts with those outside an immediate household.
Where can I go for more information on covid-19 cases?
The Haliburton, Kawartha, Pine Ridge District Health Unit has a helpful tool on their website where you can find out information related to cases within our region.
The Government of Ontario also has a report on their website where you can find out more information on cases across the province, including demographics and timelines.
To lodge a COVID-19 related complaint about non-compliance with health and safety measures:
Please fill out an online complaint form and a member of the Municipal Law Enforcement division will respond.
Important information regarding the shutdown
- View Municipal Services and Administration affected
- View Provincial outlines and guideline information
- View City Updates regarding COVID-19
- View additional COVID-19 resources and contact information
Affected Municipal Services
Last updated January 13, 2021.
| Municipal Administration | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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All buildings are closed to the public, including City Hall and all Municipal Service Centres.
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| Waste and Recycling | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Roads | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| General roads operations and winter control are continuing. Residents may report issues online that require attention. All requests will be recorded and processed as business operations return to normal. |
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| Human Services | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The Human Services offices at 68 Lindsay St. N. in Lindsay and 49 Maple Ave. in Haliburton remain closed for public access. All critical operations including social assistance applications and payments, housing support and the maintenance of all KLH Housing buildings are continuing. Staff can be reached at 705-324-9870 or 1-877-324-9870. These numbers are being used for Haliburton County residents as well at this time. Alternatively, emails can also be submitted to CKLhumanservices@kawarthalakes.ca. Social assistance payments to ongoing recipients will continue to be issued on the same monthly schedule and by the existing payment method. New applications for Ontario Works can be started using the online application or by phone at 705-324-9870 or 1-877-324-9870, and press “2”. Emergency financial support is also available to Kawartha Lakes and Haliburton County residents who are not in receipt of Ontario Works or Ontario Disability Support Program and are in financial crisis as a result of the COVID-19 pandemic. This Emergency Assistance may be available to people who haven’t yet accessed other financial supports, such as federal recovery benefits. To apply for benefits or for any questions about supports or services, call our office at 705 324-9870 or toll free 1-877-324-9870 and press “7” to leave a message with your contact information. You can also email CKLhumanservices@kawarthalakes.ca and leave a contact number where you can be reached. Applications for Emergency Assistance can also be started using the online application. For information about federal supports for individuals related to COVID-19, please visit the Benefits please visit our Financial Help and Community Supports pages and the Government of Canada website for Support for Individuals and Families.
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| Fire, Paramedic and Police Administration | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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All Emergency Services (Fire, Police and Paramedics) are being maintained. All administration buildings (Headquarters) for Fire, Paramedic and Police Services are closed to the public. This includes all Fire Stations across the municipality.
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| Council, Boards and Committee Meetings | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Meetings will be held electronically via Zoom and livestreamed on YouTube. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Building Inspections | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Applications for building permits are being received via email and at 180 Kent Street through an appointment-based drop off in which the applicant needs to phone and schedule an appointment to meet a staff member at the back door of 180 Kent Street. Small application packages and payments can be placed in the drop off box at the back door. Building permits will be issued and inspection performed as per the Provincial essential services list. E-Mail the Building division or call 705-324-9411 extension 1288 for inquiries. |
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| Planning and Development | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Although there is no public access to the Planning Department office at 180 Kent Street, Planning staff are still taking inquiries by phone or email. Planning Staff are continuing to process all Planning applications and Planning Advisory Committee Meetings and Committee of Adjustment Meetings will still be held through Zoom meetings The Planning Department is accepting new Planning applications by appointment only at the back door of 180 Kent St. The public will be required to phone the Planning Department and set up an appointment to drop off an application at the back door of 180 Kent St. Small packages and payments can be put in the drop box at the back door of 180 Kent Street. |
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Operations will continue, masks and occupancy restrictions in place. |
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| Municipal Airport | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| The municipal airport is currently only operating for fuel service, snow clearing and runway surface condition reporting. Airfield advisories are all still operational. CBSA CANPASS service to the site is suspended which means no international flights are permitted. Groundside facilities are limited, there is no terminal, office, or public washroom access. Terminal access is available for essential aircrews (EMS, RCMP, RCAF, OPP personnel). The municipal airport restaurant is still open for curbside pick up. Should you have any questions related to the airport or their services, please call 705-878-9354. |
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| Community Services - Parks, Recreation and Culture | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
For further information on affected Parks, Recreation and Culture services and facilities call 705-324-9411 extension 1301 or e-mail: recreation@kawarthalakes.ca |
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| Victoria Manor | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| In order to provide the highest level of protection to residents, Victoria Manor in Lindsay continues to limit visiting to essential care givers only as directed by the Province. For more information please call 705-324-3558. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| EarlyON Programs | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Please contact your EarlyON program directly for more information. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Kawartha Lakes Public Library | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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All branches will be closed, with pre-arranged curbside pickup of library materials only. Visit www.kawarthalakeslibrary.ca/covid19 or call 705-324-9411 ext. 1291 for details. Services such as dog tags, waste bag tags, oversize tag and pickup of waste calendars will not be issued at libraries until further notice. Please see Landfills and Waste Collection above for further instructions. |
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| Provincial Offences Act Matters | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Provincial Offence Court Once we are able to resume operations we will be sending notices with a time and date for your court appearance to the address that we have on file. If you have received a ticket and you wish to pay it, that can be done through www.paytickets.ca or by mailing payment to us. Further enquiries can be made at POAAdmin@kawarthalakes.ca. |
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| Water/Wastewater | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Water and wastewater operations are being maintained. Bulk water stations remain accessible for emergency operations only. Haulers performing an essential service such as providing drinking water to residents/businesses or cleaning equipment to prevent the spread of COVID-19 may purchase bulk water and reload SmartVend cards. Requests can be submitted by leaving a voicemail on the City’s general phone line 705-324-9411. |
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| Municipal Law Enforcement and Licensing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Offices are closed to the public and services are limited. Complaint queries are still being processed but there will be an extended delay in any additional action. We continue to monitor complaints including COVID-19 non-compliance complaints at 705-324-9411 extension 1212, bylawcomplaints@kawarthalakes.ca and an online form is available on the By-law and Municipal Law Enforcement page. |
Province-wide stay at home order
To view the full stay at home order, including more details on provincial restrictions and enforcement measures, please visit the Government of Ontario's website.
Accounts Payable Information
Our Accounts Payable department is still running and processing payments on a weekly basis. All invoices should be sent to ap@kawarthalakes.ca.
We encourage vendors who are currently getting paid by cheque to please sign up for Electronic Funds Transfer (EFT). Please complete our EFT Vendor Form and return it to ap@kawarthalakes.ca.
Invoices must include the following additional information:
- City of Kawartha Lakes PO number (if applicable)
- City of Kawartha Lakes department name
- City of Kawartha Lakes staff name (if possible)
- Vendor's email address (if possible)
- Vendor's contact information
Questions and concerns related to Accounts Payable can be directed to Leanne Mitchell, Supervisor, Cost Accounting, at 705-324-9411 extension 1333 or by email at lmitchell@kawarthalakes.ca.
Updates from the City of Kawartha Lakes
January 2021 Updates
January 13, 2021: Municipal services affected by the provincial stay-at-home order
Travel Advice
For the latest travel advice, Ross Memorial Hospital recommends visiting the Government of Ontario's Travel Advisory website.
Provincial Directives of Reopening
Other COVID-19 Health Resources
Contact Us