Covid-19 Information

The health, safety and well-being of our community members and staff is the City of Kawartha Lakes' top priority. City staff continue to serve the community by providing essential services during this period of Emergency Pandemic Response.

On March 24, 2020, Mayor Letham enacted a declaration of a State of Emergency in Kawartha Lakes. This decision is in line with the previous Provincial declaration. Learn more about this announcement.

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Affected Municipal Services

Last updated March 24, 2020.

Service	Applicable Service Changes
Municipal Administration	Currently all of our resources are solely focused on the emergency pandemic response to COVID-19. All municipal buildings are closed to the public. The municipal call centre is also closed. For fire, paramedic or police emergencies, please dial 911. Call 705-324-9411 and press 4000 for a recording of the latest information on closures. If you have a municipal emergency during business hours of 8:30am-4:30pm, requiring immediate attention, please call 705-324-9411 and press 0 to leave a message. Messages will be monitored on a regular basis but only emergencies will be responded to at this time. All other inquires will be managed when regular services resume. For after-hours municipal emergencies between the hours of 4:30 pm and 8:30 am, please call 1-877-885-7337. For information regarding the fire/flood index rating please call 705-324-9411 and enter 8.
Waste and Recycling	Curbside waste continues as scheduled. All landfills are closed to the public. Lindsay/Ops Landfill is open to commercial account holders only. Beginning March 30, revised hours are 10am to 4pm, Monday to Thursday.
Human Services	Administrative offices in Kawartha Lakes and Haliburton are closed to the public. All supports and services for Housing, Ontario Works and Children's Services will continue to be delivered via telephone at 705-324-9870 during business hours. Any inquiry or information can also be submitted to cklhumanservices@kawarthalakes.ca. Services will continue to be monitored and adjusted as needed to meet the needs of our customers. All licensed Child Care centres in Kawartha Lakes and Haliburton County are closed.
Fire and Paramedic Administration	All administration buildings (Headquarters) for Fire and Paramedic Services are closed to the public. This includes all Fire Stations across the municipality. Fire and Paramedic Services will continue to operate and provide emergency services while the buildings are closed to the public. All Emergency Services (Fire, Police and Paramedics) are being maintained
Council, Boards and Committee Meetings	The regularly scheduled Council meeting for March 24 was rescheduled for March 19 to discuss essential City business. All other meetings of City Council, Municipal Boards and Committees, including Task Forces, will be suspended until the end of April and reassessed at that time.
Building Inspections	Building Officials will not be conducting inspections on projects that contain an occupied dwelling (Finished basement, Secondary suites or addition, etc.). This temporary halt to inspections will continue until April 5. We will continue to offer inspections to all other permits during regular inspection hours, until further notice.
Lindsay Transit	Conventional transit is suspended. LIMO Specialized Transit is available for critical/essential transportation only, from 7am to 7pm by appointment. All fares will be waived in an effort to keep our staff and the public safe.
Municipal Airport	The airport is closed. It will remain open for Orng and any emergency vehicles.
Community Services	All arenas, community halls, libraries, recreation centres, pools, museums and service centres are closed until April 5 and will be reassessed at that time.
Victoria Manor	In order to provide the highest level of protection to residents, effective March 14, Victoria Manor in Lindsay has implemented limited visiting to the home as directed by the Government of Ontario. Essential visitors are those who have a resident who is very ill or actively dying. Learn more about how Victoria Manor has launched new tools to help families stay in touch.
earlyON Programs	earlyON programs in the City of Kawartha Lakes and Haliburton County are closed to participants, consistent with the direction taken by the province, school boards and many other public sector organizations as a public health measure, from March 14 to April 5, 2020.
Kawartha Lakes Public Library	All branches of the Kawartha Lakes Public Library are closed to the public. Branches will remain closed until at least Monday April 6, 2020.
Provincial Offences Act Matters	All Provincial Offences Act matters scheduled from Monday March 16, 2020 through to and including Friday, April 3, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. A notice of your new court date will be sent to you by mail to the address on file with the court. For more information, please contact your local Provincial Offences court.
Property Tax	To lessen the financial burden on residents impacted by COVID-19, the City is deferring the payment of property taxes for 60 days. The installment due on April 29 will now be extended to June 27.
Water/Wastewater	Water and wastewater operations are being maintained. The City is waiving penalty and interest on water and wastewater bills for the period of April 1 to June 30. Additionally, water services will not be disconnected during this period.

Accounts Payable Information

Our Accounts Payable department is still running and processing payments on a weekly basis. All invoices should be sent to ap@kawarthalakes.ca.

We encourage vendors who are currently getting paid by cheque to please sign up for Electronic Funds Transfer (EFT). Please complete our EFT Vendor Form and return it to ap@kawarthalakes.ca.

Invoices must include the following additional information:

City of Kawartha Lakes PO number (if applicable)
City of Kawartha Lakes department name
City of Kawartha Lakes staff name (if possible)
Vendor's email address (if possible)
Vendor's contact information

Questions and concerns related to Accounts Payable can be directed to Leanne Mitchell, Supervisor, Cost Accounting, at 705-324-9411 extension 1333 or by email at lmitchell@kawarthalakes.ca.