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Daily Activities

May program highlights

May 1  —  Art Class with Shirley

May 2  —  Through Our Eyes Education

May 3  —  Bacon and Eggs Luncheon Victoria House

May 6  —  Men’s Brunch Outing 

May 7  —  Bingo

May 8  —  McHappy Day Luncheon

May 9 —  Resident’s Council

May 15 —Entertainment with Keith Kirkpatrick

May 17— Bacon and Egg Luncheon MacMillan House

May 22 — Birthday Party with Ian and Eleanor

May 23— Diner’s Club Boston Pizza

May 24— Bacon and Egg Luncheon Elford House

May 30— TGP Dinner– Hot Dogs and a Pop

May 31— Bacon and Egg Luncheon Vaga House

For a copy of the Activity Calendar please Email Victoria Manor.

From the Executive Director

Each year in collaboration with residents, families and team members, we create a quality improvement plan which is a framework for developing and improving processes. The quality improvement plan includes the direction, timelines, activities and assessment measures of quality and quality improvement within the home.

Our 2019 Quality Improvement Plan is posted in the main entrance and includes the following improvement focuses: 

  • Reduce emergency department visits
  • Respond to complaints within 10 days
  • Maintain resident satisfaction
  • Identify Palliative care needs of residents using a holistic assessment
  • Accessible contracted services for residents
  • The good morning experience
  • Washroom and call bell response
  • Provincial quality improvement indicators
  • Project care model
  • Ministry of Health compliance
  • New hire orientation program
  • Team member turnover and absenteeism reduction
  • Team member engagement
  • Impact Awards
  • Professional development
  • Succession planning
  • Harassment and violence in the workplace education, diversity and inclusion strategies
  • Team member wellness program
  • Leadership is listening
  • Yardi accounting implementation
  • CARF Accreditation
  • LED retrofit program
  • Emergency Management manual revisions
  • Mobile Point of Care documentation strategies
  • City of Kawartha Lakes documentation integration
  • Leaning laundry processes

I encourage you to check out the information posted on the display board located at the front entrance regularly as we monitor our quality improvement progress.  Our quality improvement program is designed to support and strengthen our commitment to help you live fully every day!

Warmest regards,

Pamela Kulas, Executive Director

Family Council Update

Family Council is excited to announce that they will be holding monthly meetings at 11:00am that are open to all family members and friends of residents to attend. 

There is no commitment required to attend the meetings – the purpose is to give people the opportunity to hear about what is happening in the home, to offer suggestions on how to improve care and services for the residents and receive support from other family members living with a loved one in long term care.


2019 Meeting Dates:

  • May 6
  • June 10
  • Summer break
  • September 9
  • October 7
  • November 4
  • December 9

The New Nordic Pole Walking Program

Nordic Pole Walking started in Finland as a way for cross-country skiers to train during the summer months in the early 1990’s.

Some of the benefits of Nordic Pole Walking are:

  • incorporates 90% use of body muscles
  • reduced stress on your hips and knees through the support of the poles
  • you improve your posture and balance
  • upper body activity using the poles improves upper body mobility
  • upper body activity using the poles reduces upper back, neck and shoulder pains
  • it is suitable for people of all ages and fitness levels

The Life Enrichment Team are excited and motivated to start tracking the miles our Nordic Pole Walking group will conquer during our spring, summer and fall walks.

The Lindsay Health Unit has generously donated twenty pedometers for our residents to wear.

We are planning our walks for every other Wednesday afternoon at 2pm. Please refer to the monthly scheduled calendar for specific dates.  The first walk will be an Introduction to Nordic Pole Walking on May 8. Family members are always welcomed to attend the walks and to encourage your loved one along the way.

On April 5, the Life Enrichment Team was invited and attended a lesson on the techniques and benefits of Nordic Pole Walking. This was taught by Heather LeCraw, Certified Instructor, Nordic Pole Walking and sponsored through Jordon Prosper, Community Care Health & Care Network.

The Life Enrichment Team will be reaching out to POA’s and family members to discuss the program, the requirements, equipment needs and to answer any questions you may have.

Thank you for your continued support in helping our residents live fully every day.

The Life Enrichment Team.

Through Our Eyes

Did you know that the residents at Victoria Manor have 27 rights?

This month, we will be looking at two more rights that the residents at Victoria Manor have.

No Neglect

Every resident has the right not to be neglected by the licensee or staff.

In other words, the owner and staff are not allowed to neglect you. Neglect is when the home, or a staff/volunteer in the home, fail to give you the treatment, care, services, or help that you need for your health, safety or well-being.


Proper Care

Every resident has the right to be properly sheltered, fed, clothed, groomed and cared for in a manner consistent with his or her needs.

In other words, you have the right to receive the care you need. This can include food to eat, clean clothes and helping you look clean and tidy. The staff at the home should be looking after any special needs you may have.

Accreditation is Coming!

Annually, there is a process where invited surveyors visit our care communities and support services to review how we operate and work with residents, families, and staff.   It also gives the organization the opportunity to show how they are meeting and improving their services in relation to the set standards. These surveyors are healthcare professionals who work for accredited organizations and conduct surveys on behalf of CARF. 

What is CARF?  It stands for “The Commission on Accreditation of Rehabilitation Facilities”.  Our CARF Lead will organize focus groups made up of residents, families and staff within the home for the surveyors to meet with.  These members will be asked questions about their experiences with the organization.  

For more information please contact Holly Speedie the CARF Lead

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