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Message from the Executive Director

Thank you to those of you who took the time to complete our annual satisfaction survey.  Your feedback is very important as we are committed to raising the bar for care and service.  To meet our purpose of cultivating happiness in daily life, we need to know what we’re doing right and where we can improve.  We also know that great care and services comes from residents, families, and team members communicating and supporting one another.   

 

We look forward to sharing the results with residents, families and our entire team with the goal of identifying themes to guide our strategic direction in 2024.

 

Warmest Regards,

 

Pamela Kulas Executive Director

Family Council

Family Council is open to all family members and friends of our care community. The Council gathers monthly for peer support, education and to improve the experience of those who live and work here. If you are interested in joining this engaged group, please reach out to Chair Marney Horton, marney_horton@hotmail.com or Holly Speedie, hspeedie@kawarthalakes.ca 

Virtual Visits

Virtual Visits continue to be offered by the Life Enrichment Team at Victoria Manor. The team would like to thank the family members who have reached out to set up video calls. The schedule fills up quickly which means we have happy residents who get to see the faces of their loved ones.

 

Virtual visits are available from Monday-Friday and occur using Facetime, Zoom, or the Facebook Messenger Video function. There is some flexibility with days and we will endeavor to accommodate requests wherever possible. Thank you in advance for your patience.

 

If you are interested in setting up a virtual visit with your loved one, please send an email to the Life Enrichment Assistants responsible for the resident’s home area. **Important Update: Please be sure to include each of the email addresses listed under your loved one’s home area below to ensure you get a prompt and timely response.**

 

MacMillan House: Bonnie - bburns@kawarthalakes.ca

                                Chris – cmorton@kawarthalakes.ca

                               Victoria – vdunk@kawarthalakes.ca     

 

Victoria House:     Jessica - jwooldridge@kawarthalakes.ca   

                                 Chris – cmorton@kawarthalakes.ca                                                                                             

                                Victoria – vdunk@kawarthalakes.ca   

 

Vaga House:         Kalie - ksowerby@kawarthalakes.ca            

                                Chris – cmorton@kawarthalakes.ca

                               Victoria – vdunk@kawarthalakes.ca

                    

Elford House:    Braedon – bbain@kawarthalakes.ca    

                             Chris – cmorton@kawarthalakes.ca

                            Victoria – vdunk@kawarthalakes.ca     

 

Sincerely,

Your Life Enrichment Team.

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