Message from the Executive Director |
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Dear Residents, Families and Friends,
It was wonderful to see all the festivities that took place throughout December. We hope you all had a great holiday season and have entered 2023 feeling energized and ready to take on the New Year. This month marks Bell Let’s Talk Day on January 25 and Alzheimer’s Awareness Month – two very important movements that aim to improve the mental and physical wellbeing of all Canadians. As we enter the colder half of the winter season, we can all use a reminder to nurture our mind and body.
I'm excited to share the results of our recent satisfaction survey:
Resident Survey Results
89% of Residents expressed high satisfaction in the areas of Quality of Service & Willingness to Recommend
100% of Residents participated in this year’s survey.
Care Quality was the top measure identified through our survey results as important to Residents this year. Areas that contribute to this measure include: quality of nursing care, quality of personal care, staff well trained/competent and effective pain management.
Top 3 Survey Items with Positive Responses:
Top 3 Survey Items for Improvement:
Family Survey Results
95% of Family Members expressed high satisfaction in the areas of Quality of Service & Willingness to Recommend
66% of Family Members participated in this year’s survey.
Environment was the top measure identified through our survey results as important to Families this year. Areas that contribute to this measure include: Clean maintained space, staff responsiveness and safe surroundings.
Top 3 Survey Items with Positive Responses:
Top 3 Survey Items for Improvement:
Action Planning – Next Steps Our team will work with Residents and Families to confirm areas for focused improvement in the coming year based on the feedback provided in this year’s survey. We will identify what to address, how, when, and what the result will be if we are successful.
This plan will be formalized along with departmental specific action planning based on survey results. We look forward to providing you with regular updates throughout the coming year on actions that have been implemented as we work toward improvements in these areas.
If you have questions/ideas on other areas for improvement, please email us at pkulas@kawarthalakes.ca. Thank you for providing your feedback to help us understanding what’s working and what could be better.
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Family Council |
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Family Council is open to all family members and friends of our care community. The Council gathers monthly for peer support, education and to improve the experience of those who live and work here. If you are interested in joining this engaged group, please reach out to co-chairs Marney Horton, marney_horton@hotmail.com or Kelly Murphy, kelly.susan@hotmail.com. The Council plans to meet in September and is always looking for new members. |
Virtual Visits |
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Virtual Visits continue to be offered by the Life Enrichment Team at Victoria Manor. The team would like to thank the family members who have reached out to set up video calls. The schedule fills up quickly which means we have happy residents who get to see the faces of their loved ones.
Virtual visits are available from Monday-Friday and occur using Facetime, Zoom, or the Facebook Messenger Video function. There is some flexibility with days and we will endeavor to accommodate requests wherever possible. Thank you in advance for your patience.
If you are interested in setting up a virtual visit with your loved one, please send an email to the Life Enrichment Assistants responsible for the resident’s home area. **Important Update: Please be sure to include each of the email addresses listed under your loved one’s home area below to ensure you get a prompt and timely response.**
Bonnie - bburns@kawarthalakes.ca Braedon – bbain@kawarthalakes.ca Chris – cmorton@kawarthalakes.ca Emma – esluggett@kawarthalakes.ca Jessica - jwooldridge@kawarthalakes.ca Kalie - ksowerby@kawarthalakes.ca Lindsay – lrobinson@kawarthalakes.ca
Macmillan House: Contact Bonnie, Chris, Emma or Lindsay
Victoria House: Contact Jessica, Chris, Emma or Lindsay
Vaga House: Contact Kalie, Chris, Emma or Lindsay
Elford House: Contact Braedon, Chris, Emma or Lindsay We are all working really hard to keep your loved ones happy and The Life Enrichment Team wants to say thank you for making a difference in our residents’ lives.
Sincerely, The Life Enrichment Team. |
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