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Water, Wastewater and Sewer

Did you know?

Construction - Due to the numerous construction projects currently underway, residents may be noticing some effects on their drinking water. You may notice some of the following:

  • Brown water - brown water occurs when the watermains (pipes) distributing drinking water are flushed to remove sediment. Brown water can also occur when nearby construction work vibrates the pipes and dislodges buildup within the pipe. If you experience brown water please run your cold water tap for five to ten minutes to clear the water. If after running your water the discolouration remains, please call us and let us know.
  • Low pressure - low pressure can also be the result of watermain flushing. When large amounts of water is used to pressure clean the pipes, it can result in temporary loss of pressure. Once flushing is over, pressure will return to normal. (Tip: Clogged filters on water softeners will also affect water pressure. Try bypassing the softener to see if pressure stabilizes and if so, replace your filters.)
  • A bubbling or vacuum effect in drains and toilets - this occurs during sanitary sewer flushing. Closing the lid on your toilet helps keep water from spilling over. In addition, it is important to refill all plumbing traps by running the water in your sinks and floor drains after the work is complete. Internal plumbing consists of "P" traps which hold a volume of water that prevent sewer gases from migrating into a home; it is important to replace the water after flushing to ensure this migration of gases does not occur.
  • NOTE: The City is conducting routine watermain flushing and routine sanitary sewer flushing throughout the City. This work will continue throughout the month of October.

 

Good News - Birch Point, Bobcaygeon, Canadiana Shores, Kinmount, Lindsay, Manilla, Manorview, Norland, Omemee, Pleasant Point, Sonya, Victoria Place, Western Trent/Palmina, Woodfield and Woodville drinking water systems have all had their 2019 Ministry of Environment, Conservation and Parks annual inspections and all systems inspected thus far have received a score of 100% from the Ministry. Congratulations to all staff who work so diligently to produce and deliver safe drinking water.

 

Please visit this section regularly to receive up to date information from your Water and Wastewater Division. Should you have any questions or concerns, please do not hesitate to contact us.

Clean Water and Wastewater Fund (CWWF)

We would like to recognize and thank the Federal Government and the Ontario Provincial Government for their contributions through the CWWF program that has made the following projects possible:

1. Elgin Street Water & Sanitary Main Replacement – Phase 2

2. Lindsay Water Treatment Plant Filter Media Replacement

3. Fenelon Falls Water Treatment Plant Clearwell Modification Study

Fenelon Falls Water Treatment Plant Clearwell Modification Study

 

Salespeople

UPDATE: New Law will Protect Consumers at Home

As per a news release from the Ontario Government, effective March 1, 2018 "Ontario will ban unsolicited, door-to-door sales of certain household appliances to better protect consumers from aggressive and misleading contracting at home." This means that businesses will only be able to enter private residences if the consumer has contacted the company and invited them. "Contracts that are in violation of the new rules relating to door-to-door contract solicitation will be considered void, consumers will be able to keep the goods and services with no obligations."

Amongst other services (air conditioning, air cleaning, duct cleaning, furnace maintenance etc.), the new rules will apply to anyone attempting to sell water filters, heaters, purifiers, softeners, treatment devices or any combination of these products.

Businesses now must keep a record of how contact with the consumer was made and all contracts signed in the home will have a ten-day "cooling off" period, allowing the buyer to cancel the contract "for any reason without penalty."

For more information on this law, please visit the Ontario News website https://news.ontario.ca/newsroom 

 

Please remember that City employees carry identification and do not approach residents to sell any type of equipment. Should you be approached by any salespeople claiming to be with the City, do not allow them access to your home. The drinking water in the City of Kawartha Lakes is safe to drink; no additional equipment is required. Should you be approached by salespeople discrediting the quality of your drinking water and attempting to sell you unnecessary equipment of any kind, please call the City and report the incident.

Reports

 Reports (both current and for previous years') are available free of charge upon request. 

Wastewater Reports

Accessible formats of these reports are available upon request. Please contact jhenry@kawarthalakes.ca should you require an alternative version. 

City and resident responsibilities

You are responsible for everything inside the property line of your residence. The City is responsible for service outside the property line of your residence.

Property line diagram

Home and business owners are responsible for preventative maintenance of fire hydrants located on private property. This includes:

  • removing snow around the fire hydrant
  • flushing to remove debris
  • fire flow testing to make sure there is enough pressure
  • dip testing to make sure hydrants are not plugged

The City is responsible for preventative maintenance on fire hydrants located on City owned property.

 

 Do not flush campaign - when in doubt, throw it out

While it might seem harmless to flush a piece of dental floss or paper towel down the toilet, the truth is that many household items (including those advertised as flushable), can damage not only your plumbing which can lead to sewer backups but also the sewer system, the wastewater treatment facility and the environment. Millions of dollars are spent unnecessarily each year on maintenance, repair and clean up costs. If we all followed some simple rules, we could reduce not only the financial impact, but the environmental impact as well.

Here is a list of things to throw OUT, not IN.

  • Paper towel
  • Facial tissues
  • Wipes (yes, even flushable ones)
  • Tampons
  • Cotton swabs

 These items are among the most common offenders. First, because many people don’t know that they shouldn’t be flushed. But when we stop to think about it, these items are especially harmful. Why? Because they are all made to absorb water. Once thrown into the toilet, what do they do? EXPAND. Items that expand when exposed to water are not good for your pipes or the sewer system.

 “Flushable” wipes should not be flushed. Despite the advertising done by manufacturers, these wipes do not break down. They are made to be strong, to not dissolve when used to clean up messes. As a result, they break apart very slowly and easily clog pipes and filters at the wastewater plant. The first ever test of single-use wipes against rigorous criteria for flush-ability produced failing grades for all 101 products. Results showed that not one single wipe was able to fall apart or disperse safety through the sewer system test. (Water Canada, May/June 2019 issue.)

 Plastic/Vinyl Materials:

  • Condoms
  • Dental Floss
  • Contact lenses

Due to the plastic/vinyl materials in these products, they don’t break down. Contact lenses leave behind tiny pieces of plastic that make their way through the pipes and the wastewater plant, ultimately finding their way back into source water. Condoms fill with air and gas and float in water making them difficult to catch and remove. These products are just some of the items leading to the growing problem of microplastic pollution which is poisoning our rivers, lakes, streams and oceans.

Dental floss can twist up inside your pipes causing blockages. It turns into a net of sorts, catching and holding other debris and clogging up pipes and wastewater treatment equipment – dental floss can even wrap around parts of your septic system and burn out the motors on expensive plant equipment.

 

Miscellaneous Items:

 

  • Medications – Yes, these break down eventually, but trace chemicals are left behind and ultimately end up in our drinking water. Fish, animals and people can all get sick from these traces of medications. The safer, more responsible option is to return any unfinished medication to your doctor or take them to the nearest pharmacy for proper disposal.
  • Kitty litter – This material (again meant to absorb liquid), will NOT dissolve in water and can create clogs, again EVEN IF it’s labelled flushable. Just think about what it’s made to do – then consider how wise it is to flush it down the toilet.
  • Cigarette butts – Toxic chemicals tossed into the sewer system aren’t good for the environment and can make their way back into source water. Not to mention what a huge waste of water it is to flush them when they can easily and safely be thrown out.
  • Hair – Like dental floss, hair (from your brush or after shaving), gets caught on basically everything – plus, it floats. Not to mention that it’s super strong and never dissolves in water no matter how long it’s in there. It can easily cause clogs in your pipes and wrap around equipment at the wastewater plant causing significant damage.
  • Fats/Oils/Cooking Grease – Most of us know that we shouldn’t put cooking grease down the drain, yet some of us still put it down the toilet. Fat, oil and cooking grease cool and harden when they cool. Over time the grease will build up and can block the entire pipe – both in your private plumbing and in the City’s. (These can be found in meat drippings like bacon as well as in butter, shortening, salad dressing, gravy, dairy products etc.)
  • Chemicals – Most household cleaners have harmful chemicals in them that shouldn’t be flushed into the sewer system. Consider cleaning your toilet with vinegar instead.
  • Household Hazardous Waste – Hopefully we all know that putting paints or pesticides into the toilet is a definite no but just in case – don’t do it.

Household plumbing, distribution pipes and wastewater plants are not equipped to handle anything except for human waste, wastewater and toilet paper. Anything else should be put in the trash.

So remember, when in doubt – throw it out.

Picture of Items that Shuldn't Be Flushed

Properly discharging pool and hot tub water

Discharge of water from swimming pools and hot tubs contains chloride, bromine, salts, copper-based algaecides and other chemicals harmful to fish and other aquatic organisms that live in our creeks, rivers and lakes. Emptying chlorinated pools directly into storm sewers means water goes untreated, into the nearest waterway which can kill fish and damage the environment; proper discharge is important.

 

Chlorinated Water:

1. Do not add chemicals to your pool or hot tub two weeks before discharging

2. Running the pump will assist in the dissipation of the chlorine. Sunlight also helps.

3. Reduce chlorine levels to 0.5 mg/L before discharging water. If you don't have an accurate measuring tool, wait until the water becomes murky as this is an indication that the chlorine levels have reduced.

4. Discharge/release pool water onto your own property at a slow, controlled rate to allow absorption into the ground. This will eliminate potential damage on your property and neighbouring properties. Remember to consider any slopes/directional landscape so that water does not run in an unwanted direction, and avoid discharging on a rainy day as storm sewers systems can become overwhelmed.

5. Report any spill of chlorinated pool and hot tub water to the provincial and municipal authorities if you see it flow into a stream, river, lake or storm sewer system.

 

Salt Water:

Any time water enters the city's storm sewers it needs to be free of chemicals, including salt.

1. If you can, discharge saltwater pools and hot tubs to the sanitary sewer (via washer, sink or bathtub) to ensure the water is treated before being released or if that is not an option;

2. Have salt water hauled by a MECP (Ministry of Environment, Conservation and Parks) approved licensed hauler. There are many haulers available in the City of Kawartha Lakes.

All off-property impacts are the responsibility of the swimming pool or hot tub owner.

 

Hydrants and Watermain flushing

Watermain Flushing - The City flushes watermains to improve water quality. Flushing removes sediment that can build up in water distribution pipes. The City flushes municipal watermains twice per year, usually in the spring and fall. When a watermain is being flushed on your street you may notice:

  • water going into street catch basins and then being released into the storm sewer system, chlorine is removed from the water before it is released into the storm sewer system.
  • slightly lower water pressure than normal
  • discoloured water

Your water will remain safe to drink during flushing. The City recommends that you wait to use your taps, washing machine and dishwasher until flushing is finished. If you use water during flushing unwanted sediment could be drawn into your household waterlines, filters and tanks.

 

Hydrants - Did you know that not all hydrants are installed for the purpose of fire fighting? Many exist solely for watermain flushing and preventative maintenance of the water system. The only areas in the City of Kawartha Lakes with fire rated hydrants are: Lindsay, Bobcaygeon and Fenelon Falls.

Hydrants that are not fire rated have caps that are painted black. Residents with non-fire rated hydrants should ensure that this information is relayed to their insurance company; missing or inaccurate information may result in claims being denied.

For residents living in areas that are not fire rated, it might be reassuring to know that every fire station in the City of Kawartha Lakes has Superior Tanker Shuttle Certification. Water Tank Shuttle Certification is a process that provides the assurance that adequate water can be brought to a fire incident from an alternate water supply other than a fire hydrant on a Municipal Water System. City of Kawartha Lakes Fire fighters train regularly so that each station will meet the requirements for re-certification every five years.

Residents who live within eight kilometres of a fire station with Superior Tanker Shuttle Service and businesses located within five kilometres, may be eligible for an insurance discount. (Please contact your insurance company for details.)

For a list of Fire Stations located within the City of Kawartha Lakes please go to:

www.kawarthalakes.ca/en/living-here/fire-stations-and-master-fire-plan.aspx

 

Sewer flushing

Sewer flushing is preventative maintenance that removes settled and accumulated material. It prevents overloading the sewer and property damage.

You may notice a bubbling or vacuum effect in your drains and toilets during sewer flushing. Keep all toilet seats closed and cover floor drains until flushing is done. After flushing is complete you should run water into your sinks and floor drains for a few minutes.

In addition, in order to prevent sewer gasses (resulting in odours) from migrating into the home, it is important to refill all plumbing traps by running the water in your sinks and floor drains after the work is complete.

Flushing schedules are posted on the Public Notices section of our website, social media and in the local newspaper.

Bulk Water

The City has five Bulk Water Stations that are used to supply large volumes of water. Three stations are used to supply bulk haulers and two are used to supply small businesses and residents.

Before you can access a Bulk Water Station you must read, complete and sign a Bulk Water User Agreement and get a key from the Lindsay Municipal Service Centre. If you do not comply with the Bulk Water User Agreement your water station use privileges will be revoked.

You will need to bring either $1.00 coins or $0.25 coins to use the coin-operated system at most locations.

Approved water haulers may qualify to use the Smart Vend System. The Smart Vend System allows you to use a pre-loaded chip card to dispense water at the current user rate. You will find out if you qualify for the Smart-Vend System when you submit your form at the Lindsay Municipal Service Centre.

Thornhill Road at the Thornhill Reservoir

You will need to bring your own hose and a 3 inch female coupling to connect to the dispenser using the Smart Vend System.

You will need to bring your own hose to connect the dispenser to the container you are filling and a 2-inch female coupling.

Mary Street East at the Lindsay Water Treatment Plant

You will need to bring your own hose to connect the dispenser to the container you are filling and a 2-inch female coupling.

There is not a Smart Vend System at this location.

Fenelon Falls Water Treatment Plant

You will need to bring your own hose and a 2 inch female coupling to connect the dispenser using the Smart Vend System.

There is not a Coin Operated System at this location.

Fenelon Falls Fire Station

You will need $0.25 coins to use the Coin Operated System at this location. This is a public bulk water station and you do not require a key to use it. No hoses can be connected at this location.

There is no Smart Vend System at this location.

3474 Monck Road, Norland

You will need $0.25 coins to use the Coin Operated System at this location. This is a public bulk water station and you do not require a key to use it. No hoses can be connected at this location.

There is no Smart Vend System at this location.

Public notices

Check our Public Notices page for up-to-date notices about water and wastewater services.

Source Water Protection

Source water is a body of water such as a lake or river that supplies a water system. The City has a Source Water Protection Program in place to keep our water clean and safe.

The City and Source Water Protection Agencies have identified Source Protection areas that are vulnerable areas of source water in and around drinking water systems that need protection. These areas are called the Well Head Protection Areas (WHPA) and Intake Protection Zones (IPZ).

If you live within a Source Protection area there may be an impact to your property. Permits and planning help protect you and your investment from hazards like flooding, unstable soils and steep slopes while contributing to a healthy, sustainable environment in Kawartha Lakes.

If you live near a lake, watercourse or wetland you need to contact the Kawartha Conservation Planning and Regulations department to find out if you need a permit to:

  • build a structure or building
  • alter an existing structure or building
  • add any soil, sand or gravel to your property
  • excavate or grade any soil, sand or gravel on your property
  • change a watercourse
  • improve or alter your shoreline
  • work in or near a wetland

You can reach the Risk Management Official at (705) 328 -2271.

The Kawartha Conservation website also contains information such as: flood forecasting, watershed monitoring, low water response program as well as lake and environmental management plans.

You can find City Source Protection Plans on the Trent Conservation Authority website, South Georgian Bay Lake Simcoe website and the Ontario Government website. These websites also offer information on flood protection, watershed management, risk management and conservation lands as well as interactive maps and additional contact information.

New transport pathways in Intake Protection Zones or Wellhead Protection Areas are prohibited as part of By-Law 2016-237 Prohibit Establishment of Transport Pathways that Increase Vulnerability of Drinking Water.

Holding Tank Registration

You can complete the Holding Tank Registration Form online or at any Municipal Service Centre. Your form will be processed by the City and you will get confirmation and your septage generator number by mail. Your septage number is used by the City for administrative purposes and is not associated with the Health Unit. All sewage haulers that deposit waste at City facilities are registered and you will need to give the sewage hauler your septage number.

If you replace or change the size of your holding tank you must complete a Holding Tank Registration Update Form. There is no cost to update your holding tank information.

If you sell your home your septage generator number is transferable to the new home owner at no cost. The new owner will need to fill out a Holding Tank Registration Update Form, please give them your septage number.

Frozen Services

It's that time of year again when the temperature drops and the risk of frozen pipes increases. It is important that home owners do all they can to try and protect their pipes from freezing. On particularly cold days and nights, please consider running your tap - just the width of a pencil is enough - to keep water flowing and the risk of freezing pipes to a minimum. Please note that unless your property has a history of annual frozen services, it may not be necessary to run your water - home owner discretion is required. We invite you to see the below for more tips.

The City wishes to remind residents that there will be no bill adjustments for any addition consumption due to running water to prevent freezing.

 

The City has a voluntary Freeze Prevention Program to help you keep your water lines and water meters from freezing. Frozen services can cause service interruptions and damage infrastructure. The program encourages you to:

  • Make sure that your plumbing and drains will allow water to run continuously without supervision;
  • Begin running your water when advised by the city to prevent your pipes from freezing - PLEASE NOTE: the weather is now turning colder. Please pay attention to the temperature and when it drops, consider running your water (the stream should be approximately 6 mm wide or the width of a straw, as per the information below - enough to ensure water continues flowing through your pipes) until the temperature rises. Please note that the City will not be responsible for any for any costs related to the additional water consumption.
  • Notify the city as soon as possible when you notice an interruption in water supply.

In extremely cold weather the City recommends that you:

  • Keep kitchen, laundry and bathroom cabinet doors open to allow warm air to circulate around water pipes and water meters;
  • Make sure all chemicals and cleaners are kept safely out of the reach of children and pets;
  • Keep a minimum household temperature of 13 degrees Celsius;
  • Make sure outside taps are drained and turned off;
  • Use foam pipe insulation to wrap pipes located near exterior walls, in crawl spaces or in attics;
  • Seal air leaks in your home and garage and keep your garage door closed;
  • If you are going away shut off the valve in your basement, drain all water lines by opening taps and have someone check your home regularly;
  • If you are having problems with frozen pipes you can speak with a plumber to about lowering your water service to a depth of at least 2 m and making sure waterlines on exterior walls are insulated.

If you are advised to run your taps a steady stream of water 6 mm wide or approximately the width of a straw should be run constantly until the extreme temperatures rise.

If you open the tap closest to where the waterline enters your house and you notice there is little to no water flow it is possible that your line could be frozen. Please call a licensed plumber right away. If your waterline has frozen:

     CALL US FIRST - we have important information that can save you time and money.

  • Call a licensed plumber as soon as possible. Please note that plumbers MUST call the City prior to the commencement of any work on City-owned services. If the plumber does not call the City, the City will not pay for any work that needs to be completed even if it is determined that the frozen service is located on the City side. This is because only City-approved plumbers can work on City-owned infrastructure. In addition, plumbers working on City-owned infrastructure must use our approved method of thawing frozen lines which is steam.
  • If the service is frozen outside of your property line on city property, the city will be notified and is responsible for thawing the line;
  • If the portion of the service line that is frozen is on your property (between your home and the property line) you are responsible for hiring a plumber and covering the cost;
  • If you have taken all reasonable steps and the line on your property can not be thawed the city may connect a temporary service line to supply your residence with water;
  • The city will bill the homeowner supplying the water and the owner receiving the water as part of the temporary service based on their previous year's bill for the same time period.

Private Wells

The City does not maintain private wells. You are responsible for all maintenance, repairs and water quality testing on any private well that you own.

If you would like to decommission a private well you must speak with the Building and Property division by calling 705-324-9411 extension 1288.

Ontario Water Wastewater Agency Response Network

The City is a member of the Ontario Water Wastewater Agency Response Network. The network is made up of Ontario municipalities that have agreed to voluntarily help each other respond to and recover from emergencies. This membership increases the level of safety and security for Kawartha Lakes residents.

 Water System Cross Connection Control Program

Water System Cross Connection Control Program

The City of Kawartha Lakes Water System Cross-Connection Control Program, included as part of By-law 2018-039, has been developed to protect the City’s drinking water supply from sources of contamination. This program involves identifying cross-connections located on industrial, commercial and institutional properties (ICI) connected to the City of Kawartha Lakes water distribution system and ensuring that they have adequate premise isolating measures (backflow prevention devices) in place.

A cross-connection is defined as any actual or potential connection between the water distribution system and any source of pollution, contamination or other substance that could change the quality of the potable water supply.

Backflow is defined as the undesirable reversal of flow from non potable (untreated) water or other substances from any domestic or industrial unprotected piping system into the municipal water distribution system.

The easiest way to protect the water distribution system is to eliminate all potential cross-connections. Where this is not possible, a mechanical backflow prevention device must be installed to prevent backflow from occurring.

Diagram showing the steps involved in the program. For more information, please contact jhenry@kawarthalakes.ca

 

Program Requirements/Process:                                                                           

  • Identification of ICI properties with cross-connections and supplying these properties notice of the need to comply, or maintain compliance, with the Water System Cross-Connection Control Program and By-law 2018-039.

Note: Residential premises are not currently required to install BPDs, however residential premises with a) more than four units, and b) premises that are connected to an auxiliary water supply, such as an irrigation system, will require premise isolating BPD’s.

  • Once notified, affected property owners will – at their own expense - obtain a Qualified Person from the Qualified Persons Registry to conduct a cross-connection survey of the property in question. The survey report is due two months after receiving the notification letter sent to the owner by the City. Please email completed surveys to rmacpherson@kawarthalakes.ca

Note: Qualified Persons are individuals who meet the following requirements:

-  The person is registered with the City’s Water System Cross-Connection Control Program

-  The person holds a valid a current Certificate of Achievement in Cross Connection Control Endorsed by the Ontario Water Works Association (OWWA), or equivalent

-  The person is in possession of a current calibration certificate as required for the testing equipment to be employed

-  The person maintains commercial general liability insurance and;

-  The person is authorized to perform the specified tasks as indicated in the Authorized Functions List 

The City of Kawartha Lakes has developed a “Qualified Persons Registry List” for resident use. The City strongly recommends that property owners obtain several quotes before selecting a qualified person. The City of Kawartha Lakes does not endorse or provide warranty of services or prices; all “Qualified Persons” operate independently from the City. Please check all references, insurance, costs and please obtain a WSIB clearance certificate prior to the commencement of any work.

  • The City will reply outlining the action (if any) the property owner must take. If the property is determined to be a moderate to high risk for cross-connection (in accordance with CSA standards B64.10-07/B64/10.1-07), the property owner will be required (at their own expense) to hire a licensed plumber from the Qualified Persons Registry to have the recommended backflow device(s) installed. (Please note that a plumbing permit is required prior to the installation of new devices. Please contact the Building Division at 705 324-9411 ext. 1288)

Note: Identified properties must complete and submit to the City, a Cross Connection Survey: once every five years; when there is a change to the internal plumbing system or premise use; or as required by the City.

  • The BPDs are required to be tested upon installation and yearly thereafter by a Qualified Person. Once a test has been performed, a test tag must be affixed to each device and the report forwarded to the City. The City will maintain a listing of where BPDs have been installed, however it is the property owner’s responsibility to ensure device test reports are provided to the City in a timely fashion.

It is the responsibility of the owner to ensure that only Qualified Persons listed by the City of Kawartha Lakes conduct backflow prevention work on their property. The City may immediately terminate water service, require disconnection of a cross-connection and/or impose fines if the City determines that a health hazard, or potential health hazard, exists.

The owner is also responsible for ensuring that the information provided to the City remains current.

The following is a list of certified Backflow Prevention Device Testers who have registered with the City of Kawartha Lakes (CKL). Please contact these Registered Testers directly as they are not employed by the City.

Certified backflow prevention device testers

Company Name

Phone number

Address

Approved Function(s)

Adamson and Dobbin Ltd

705-745-5751

407 Pido Road

PO Box 352

Peterborough, ON

K9J 6Z3

All functions

Ainsworth Inc.

647-746-6080

131 Bermondsey Rd.

North York, ON

M4A 1X4

 All functions

Bruce Maly Plumbing and Drain Services Inc.

705-740-6035

840 Aylmer St. N

Peterborough, ON

K9H 3Y8

All functions

Caledon Creek Mechanical Limited

519-927-0190

18023 Horseshoe Hill Road

Caledon, ON

L7K 2B8

All functions

Carmichael Engineering

705-931-2842

2015 Fisher Dr

Peterborough, ON

K9J 6X6

All functions

Doyle Plumbing, Heating, and Cooling

705-939-6001

 

1316 County Rd 28

Fraserville, ON

K0L 1V0

All functions

G.O Tap Plus

416-695-4377

335 Watline Ave.

Mississauga, ON

L4Z 1P3

All functions

Jackson Water Conditioning Ltd

705-439-2589

554 Woodville Rd

Woodville, ON

K0M 2T0

All functions

John Sullivan Plumbing Ltd.

705-292-8706

1158 Tara Road

Ennismore, ON

K0L 1T0

All functions

Kavanagh Plumbing

705-357-2333

127 County Road 46

Oakwood, ON

K0M 2M0

All functions

Liquid Logics

705-328-1503

62 Log House Rd

Dunsford, ON

K0M 1L0

All functions

Mapleridge Mechanical Contracting Inc.

905-831-0524

939 Dillingham Road

Pickering, ON

L1W 1Z7

All functions

Mark Edwards Plumbing Ltd.

705-745-2389

255 Cedar Bank Rd.

Peterborough, ON

K9J 6Y3

All functions

Peterborough Backflow Testing and Repair

705-749-7245

1158 Tara Road

Ennismore, ON

K0L 1T0

Approved to test, install, relocate or replace and repair any type of backflow prevention device. Not approved to conduct cross connection surveys.

Proactive Water Solutions

416-249-2837

12-242 Applewood Crescent

Vaughn, ON

L4K 4E5

All functions

Summit Mechanical

705-740-0202

749 The Kingsway

Peterborough, ON

K9J 6W7

All functions

Tec Mechanical Inc.

905-208-2723

3-3221 Derry Road W

Mississauga, ON

L5N 7L0

All functions

The Plumbers Edge Inc. 905-259-5988

1000 Simcoe St. N

Oshawa, ON

L1G 8E6

All functions
Tom Lucas Plumbing Ltd. 705-879-8261

1150 Pigeon Lake Rd

Lindsay, ON

K9V 4R5

All functions

 

Disclaimer: CKL makes no representation regarding the abilities, performance or quality of the service provided by the Registered Testers above. CKL does not accept or assume any responsibilities for the performance or actions of these Testers. These service providers are required to submit proof of their certification as a tester of backflow devices issued by the OWWA/AWWA, ASSE or approved equivalent and a valid Certificate of Calibration of their test equipment on an annual basis. Only companies listed above are permitted to carry out functions required by the Cross Connection Control Program. Please use your own judgment and discretion with respect to contracting with these Testers.

Note: Qualified Testers should contact Rob MacPherson (see below) for information on how to become registered.

 

Contact changes (in addition to any concerns or questions related to the Water Systems Cross Connection Control program) can be emailed to rmacpherson@kawarthalakes.ca or mailed directly to:

Public Works – Water and Wastewater Division

Attn: Rob MacPherson

12 Peel St.

PO Box 9000

Lindsay, ON

K9V 5R8

 

Please click on the following links to print a required document.

Authorized Functions List  

Backflow Device Test Form

Cross Connection Survey Form

Qualified Persons Application Form

Alternate formats are available upon request by contacting Rob MacPherson at rmacpherson@kawarthalakes.ca

 Sewer Backups 

NOTE: Please CALL US FIRST. Staff need to determine if the backup is associated with a City main prior to the commencement of any work.

  • If it is determined that the the main is fine and that the backup is due to a blockage, the owner/occupant will need to call a plumber to determine if the blockage is located on the City side (from the property line to the street/road), or on the owner's side (inside the property line.)
  • The plumber then MUST call the City prior to commencing any work. This is very important: if the plumber does not call the City first, the City shall not be responsible to pay for any work related to the sewer backup even if it is determine that the cause of the blockage is location on City owned property. Only City-approved plumbers may work on City-owned systems/infrastructure. NOTE: the plumber hired to determine where the blockage is located MUST provide video documentation to prove the location of the cause of the sewer backup. Therefore, any plumber hired by the owner to determine the location of the blockage must have the capability/equipment to provide this. Without this proof, the City shall not be responsible to pay for any work associated with the sewer backup regardless of the location/responsibility. When the plumber calls the City, he/she will be advised of this and will speak to the Supervisor/ORO of Distribution and Collection for further instruction (i.e. City-approved methods of thawing, time limits, temporary water hookups etc.)
  • If it is determined that the blockage is located on the owner's side (inside the property line), the property owner shall be responsible for all costs associated with the sewer backup. If the blockage is on the owner's side, the owner may hire any plumber he/she wishes.
  • Responses to vulnerable customers are accelerated when possible

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