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Water, Wastewater and Sewer

Salespeople

UPDATE: New Law will Protect Consumers at Home

As per a news release from the Ontario Government, effective March 1, 2018 "Ontario will ban unsolicited, door-to-door sales of certain household appliances to better protect consumers from aggressive and misleading contracting at home." This means that businesses will only be able to enter private residences if the consumer has contacted the company and invited them. "Contracts that are in violation of the new rules relating to door-to-door contract solicitation will be considered void, consumers will be able to keep the goods and services with no obligations."

Amongst other services (air conditioning, air cleaning, duct cleaning, furnace maintenance etc.), the new rules will apply to anyone attempting to sell water filters, heaters, purifiers, softeners, treatment devices or any combination of these products.

Businesses now must keep a record of how contact with the consumer was made and all contracts signed in the home will have a ten-day "cooling off" period, allowing the buyer to cancel the contract "for any reason without penalty."

For more information on this law, please visit the Ontario News website https://news.ontario.ca/newsroom 

 

Please remember that City employees carry identification and do not approach residents to sell any type of equipment. Should you be approached by any salespeople claiming to be with the City, do not allow them access to your home. The drinking water in the City of Kawartha Lakes is safe to drink; no additional equipment is required. Should you be approached by salespeople discrediting the quality of your drinking water and attempting to sell you unneccessary equipment of any kind, please call the City and report the incident.

Reports

Wastewater Reports

2017 Annual Performance Report for the Lindsay Wastewater Treatment Plant Report

2017 Annual Performance Report for the Fenelon Falls Wastewater Treatment Plant Report

2017 Annual Performance Report for the Bobcaygeon Wastewater Treatment Plant Report

2017 Annual Performance Report for the Omemee Lagoons

2017 Annual Performance Report for the Coboconk Sewage Lagoons

2017 Annual Performance Report for the King's Bay Environmental Centre

 

 

 

City and resident responsibilities

You are responsible for everything inside the property line of your residence. The City is responsible for service outside the property line of your residence.

Property line diagram

Home and business owners are responsible for preventative maintenance of fire hydrants located on private property. This includes:

  • removing snow around the fire hydrant
  • flushing to remove debris
  • fire flow testing to make sure there is enough pressure
  • dip testing to make sure hydrants are not plugged

The City is responsible for preventative maintenance on fire hydrants located on City owned property.

Watermain flushing

The City flushes watermains to improve water quality. Flushing removes sediment that can build up in water distribution pipes. The City flushes municipal watermains twice per year, usually in the spring and fall. When a watermain is being flushed on your street you may notice:

  • water going into street catch basins and then being released into the storm sewer system, chlorine is removed from the water before it is released into the storm sewer system.
  • slightly lower water pressure than normal
  • discoloured water

Your water will remain safe to drink during flushing. The City recommends that you wait to use your taps, washing machine and dishwasher until flushing is finished. If you use water during flushing unwanted sediment could be drawn into your household waterlines, filters and tanks.

Sewer flushing

Sewer flushing is preventative maintenance that removes settled and accumulated material. It prevents overloading the sewer and property damage.

You may notice a bubbling or vacuum effect in your drains and toilets during sewer flushing. Keep all toilet seats closed and cover floor drains until flushing is done. After flushing is complete you should run water into your sinks and floor drains for a few minutes.

Flushing schedules are posted on the Public Notices section of our website, social media and in the local newspaper.

Bulk Water

The City has five Bulk Water Stations that are used to supply large volumes of water. Three stations are used to supply bulk haulers and two are used to supply small businesses and residents.

Before you can access a Bulk Water Station you must read, complete and sign a Bulk Water User Agreement and get a key from the Lindsay Municipal Service Centre. If you do not comply with the Bulk Water User Agreement your water station use privileges will be revoked.

You will need to bring either $1.00 coins or $0.25 coins to use the coin-operated system at most locations.

Approved water haulers may qualify to use the Smart Vend System. The Smart Vend System allows you to use a pre-loaded chip card to dispense water at the current user rate. You will find out if you qualify for the Smart-Vend System when you submit your form at the Lindsay Municipal Service Centre.

Thornhill Road at the Thornhill Reservoir

You will need to bring your own hose and a 3 inch female coupling to connect to the dispenser using the Smart Vend System.

You will need to bring your own hose to connect the dispenser to the container you are filling and a 2-inch female coupling.

Mary Street East at the Lindsay Water Treatment Plant

You will need to bring your own hose to connect the dispenser to the container you are filling and a 2-inch female coupling.

There is not a Smart Vend System at this location.

Fenelon Falls Water Treatment Plant

You will need to bring your own hose and a 2 inch female coupling to connect the dispenser using the Smart Vend System.

There is not a Coin Operated System at this location.

Fenelon Falls Fire Station

You will need $0.25 coins to use the Coin Operated System at this location. This is a public bulk water station and you do not require a key to use it. No hoses can be connected at this location.

There is no Smart Vend System at this location.

3474 Monck Road, Norland

You will need $0.25 coins to use the Coin Operated System at this location. This is a public bulk water station and you do not require a key to use it. No hoses can be connected at this location.

There is no Smart Vend System at this location.

Public notices

Check our Public Notices page for up-to-date notices about water and wastewater services.

Source Water Protection

Source water is a body of water such as a lake or river that supplies a water system. The City has a Source Water Protection Program in place to keep our water clean and safe.

The City and Source Water Protection Agencies have identified Source Protection areas that are vulnerable areas of source water in and around drinking water systems that need protection. These areas are called the Well Head Protection Areas (WHPA) and Intake Protection Zones (IPZ).

If you live within a Source Protection area there may be an impact to your property. Permits and planning help protect you and your investment from hazards like flooding, unstable soils and steep slopes while contributing to a healthy, sustainable environment in Kawartha Lakes.

If you live near a lake, watercourse or wetland you need to contact the Kawartha Conservation Planning and Regulations department to find out if you need a permit to:

  • build a structure or building
  • alter an existing structure or building
  • add any soil, sand or gravel to your property
  • excavate or grade any soil, sand or gravel on your property
  • change a watercourse
  • improve or alter your shoreline
  • work in or near a wetland

You can reach the Risk Management Official at (705) 328 -2271.

The Kawartha Conservation website also contains information such as: flood forecasting, watershed monitoring, low water response program as well as lake and environmental management plans.

You can find City Source Protection Plans on the Trent Conservation Authority website, South Georgian Bay Lake Simcoe website and the Ontario Government website. These websites also offer information on flood protection, watershed management, risk management and conservation lands as well as interactive maps and additional contact information.

New transport pathways in Intake Protection Zones or Wellhead Protection Areas are prohibited as part of By-Law 2016-237 Prohibit Establishment of Transport Pathways that Increase Vulnerability of Drinking Water.

Holding Tank Registration

You can complete the Holding Tank Registration Form online or at any Municipal Service Centre. Your form will be processed by the City and you will get confirmation and your septage generator number by mail. Your septage number is used by the City for administrative purposes and is not associated with the Health Unit. All sewage haulers that deposit waste at City facilities are registered and you will need to give the sewage hauler your septage number.

If you replace or change the size of your holding tank you must complete a Holding Tank Registration Update Form. There is no cost to update your holding tank information.

If you sell your home your septage generator number is transferable to the new home owner at no cost. The new owner will need to fill out a Holding Tank Registration Update Form, please give them your septage number.

Frozen Services

UPDATE: With the recent warmer weather and more seasonal temperatures, the risk of frozen pipes is not as high. Unless your property has a history of annual frozen services, it may not be necessary to run you water. Please continue to watch the City's website for more updates regarding frozen pipes during extreme cold weather. The City wishes to remind residents that there will be no bill adjustments for any addition consumption due to running water to prevent freezing.

 

The City has a voluntary Freeze Prevention Program to help you keep your water lines and water meters from freezing. Frozen services can cause service interruptions and damage infrastructure. The program encourages you to:

  • Make sure that your plumbing and drains will allow water to run continuously without supervision;
  • Begin running your water when advised by the city to prevent your pipes from freezing - PLEASE NOTE: the weather is now turning colder. Please pay attention to the temperature and when it drops, consider running your water (the stream should be approximately 6mm wide or the width of a straw, as per the information below - enough to ensure water continues flowing through your pipes) until the temperature rises. Please note that the City will not be responsible for any for any costs related to the additional water consumption.
  • Notify the city as soon as possible when you notice an interruption in water supply.

In extremely cold weather the City recommends that you:

  • Keep kitchen, laundry and bathroom cabinet doors open to allow warm air to circulate around water pipes and water meters;
  • Make sure all chemicals and cleaners are kept safely out of the reach of children and pets;
  • Keep a minimum household temperature of 13 degrees Celsius;
  • Make sure outside taps are drained and turned off;
  • Use foam pipe insulation to wrap pipes located near exterior walls, in crawl spaces or in attics;
  • Seal air leaks in your home and garage and keep your garage door closed;
  • If you are going away shut off the valve in your basement, drain all water lines by opening taps and have someone check your home regularly;
  • If you are having problems with frozen pipes you can speak with a plumber to about lowering your water service to a depth of at least 2 m and making sure waterlines on exterior walls are insulated.

If you are advised to run your taps a steady stream of water 6 mm wide or approximately the width of a straw should be run constantly until the extreme temperatures rise.

If you open the tap closest to where the waterline enters your house and you notice there is little to no water flow it is possible that your line could be frozen. Please call a licensed plumber right away. If your waterline has frozen:

  • Call a licensed plumber as soon as possible;
  • If the service is frozen outside of your property line on city property, the city will be notified and is responsible for thawing the line;
  • If the portion of the service line that is frozen is on your property (between your home and the property line) you are responsible for hiring a plumber and covering the cost;
  • If you have taken all reasonable steps and the line on your property can not be thawed the city may connect a temporary service line to supply your residence with water;
  • The city will bill the homeowner supplying the water and the owner receiving the water as part of the temporary service based on their previous year's bill for the same time period.

Private Wells

The City does not maintain private wells. You are responsible for all maintenance, repairs and water quality testing on any private well that you own.

If you would like to decommision a private well you must speak with the Building and Property division by calling 705-324-9411 extension 1288.

Ontario Water Wastewater Agency Response Network

The City is a member of the Ontario Water Wastewater Agency Response Network. The network is made up of Ontario municipalities that have agreed to voluntarily help each other respond to and recover from emergencies. This membership increases the level of safety and security for Kawartha Lakes residents.

Cross Connection Control Program

 Information on this program will be posted shortly.

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