Water Meter Replacement Program

How to identify a Wamco installer

Do you hear a noise coming from your new water meter?

It is common for an SR II water meter, like many other types of water meters, to make noise when water is flowing through it. This noise is typically caused by the movement of internal components designed to measure the amount of water going through.

While some level of noise is normal, if you encounter unusually loud or persistent noises, please reach out to Wamco at 1-833-926-2626 for a thorough inspection of your water meter.

What moving parts are in the SR II water meter?

1. Magnetic-Drive: The term "magnetic-drive" indicates the method used to drive or control the movement of the internal components of the water meter. In this case, a magnetic mechanism is used to regulate the motion of the meter's components, such as the oscillating piston.

2. Positive-Displacement: Positive-displacement meters are a type of water meter that measures water flow by capturing a fixed amount of water and then transferring it to the measurement chamber. In this context, the term "positive displacement" implies that the meter uses a method where the volume of water is precisely measured by displacing a known volume of water with each cycle of the meter's internal mechanism.

3. Oscillating Piston: The meter has an oscillating piston as part of its internal mechanism. The piston moves back and forth in response to the flow of water, and this movement is used to measure the volume of water passing through the meter. The oscillating piston design allows for accurate measurement, especially at low flow rates.

Do I have to pay for the new meter?

No. There is no charge to the property owner or occupant for the replacement of the water meter.

How will I know when work is being done in my area?

Meter replacements are being completed on a zone-by-zone basis. When technicians are in your area, you will receive a brochure and notice in the mail with more detailed information, including instructions on how to book an appointment.

Why am I getting a new water meter and my neighbour isn't?

The typical life of a meter is 15 to 20 years. Like most mechanical devices, they eventually need to be replaced. In other cases, municipalities can decide that it is time to upgrade the meter so that it is compatible with the latest meter reading technology.

In either of the above cases, the City has carefully selected which meters need to be replaced or upgraded. Not all homes/businesses in your area need to have their meters replaced.

When will my area be added to the interactive map?

The City has added all the areas targeted for the program. These areas will give you a preview of what's to come and their program status. We hope that the map will provide you with a better understanding of our future plans. We encourage you to explore the map and familiarize yourself with the areas that will be included in the water meter replacement program.

Will an installer show up to my house without an appointment?

Installers will not show up at your door without a scheduled appointment. You can also ask to see the installer's identification, or call 1-833-926-2626 to confirm an installer's identity.

If you receive a call, or someone arrives at your door and you are unsure, do not book the appointment or let the person inside your home. Call Wamco's Service Centre at 1-833-926-2626 to confirm it is Wamco’s staff.

If my schedule changes, is there a penalty if I have to cancel or reschedule my appointment?

No. Simply visit the booking site or call Wamco toll free at 1-833-926-2626 to modify or cancel your appointment at no charge.

Will there be an interruption to my water service?

Yes, your water service will be temporarily interrupted during your appointment. A technician will turn off your water before the work begins and when the work is done, the technician will turn the water back on.

What is my account data being used for?

The data collected by this system is used for billing purposes. It is also being used for the City and property owner/occupant to determine consumption.

In the future: This can be viewed in the customer portal, with notifications to let you know when your set consumption point is reached and notify you of any potential leak detection.

Will my account information and meter data be secure?

Protecting your data is a top priority. Access to account information is restricted to authorized staff who need the data to perform important functions, including improved billing and customer service. The transmitter that sends your meter reading has a unique identifier that is transmitted along with the read data. This identifier is compared electronically to your account record to ensure that the meter reading matches the meter assigned to your account.

Why did I receive a final notice?

This is the final attempt to contact you about having this mandatory work done on your property. You are required to book an appointment with the City’s contractor Wamco to gain access to your property to avoid non-compliance fees.

I received a reminder/final notice but I already booked an appointment. What should I do?

Does my water meter need additional maintenance?

The City of Kawartha Lakes maintains the water meter at no cost providing you take precautions not to damage it. Water meters typically don't require regular maintenance as they are designed to function for many years without any issues.