Departments and Divisions

Staff Directory

View our staff directory to find contact information for each City department and division.

Chief Administrative Office (CAO)

CAO

The CAO is the most senior municipal staff member whose role is to:

  • assist Council, provide overall direction to staff and lead the senior management team
  • represent the municipality at the provincial level
  • develop long-term corporate objectives for the City to improve efficiency and effectiveness

E-Mail the CAO's office or call 705-324-9411 extension 1264

City Clerk 

The City Clerk is responsible for:

  • managing City records
  • responding to Municipal Freedom of Information and Protection of Privacy Act requests
  • Secretariat to Council and its committees
  • Returning Officer for municipal elections
  • Signing Officer for the City
  • vital statistics

Office of Strategy Management

The Office of Strategy Management manages Council's Strategic Plan for the City of Kawartha Lakes and the continuous improvement program and process.

Through facilitation, data analysis, balanced scorecards and training, the Office of Strategy Management ensures the work of business units is in alignment with the Strategic Plan. 

Provincial Offences

Provincial Offences is responsible for the administration and prosecution of non-criminal provincial offences and municipal by-law offences within the City of Kawartha Lakes and the County of Haliburton.

Visit the Provincial Offences section of our website to pay fines online.

Realty Services

Realty Services administers the acquisition and disposition of land, expropriation, easement and drainage agreements, encroachments, rights-of-way, First Nation notifications, stop up and closure of road allowances and the sale of shoreline road allowances for the City.

In addition Realty Services also administers:

  • negotiations to sell land to the City
  • negotiations from the City to purchase from private (or other public) interests
  • negotiations from the City to sell land (lot expansions, road allowances, development land, building lots, surplus facilities)
  • third party inquiries to purchase or occupy land from the City
  • third party inquiries to lease/license land from the City 

Community Services

Building and Property Maintenance

The Building and Property Maintenance division maintains City owned administration and library buildings. They also develop and monitor inter-departmental contracts in City facilities. 

Cemeteries

Community Services manages 15 cemetery sites. Visit the Cemeteries section of our website to learn more.

Kawartha Lakes Public Library

Visit the Kawartha Lakes Public Library website to learn more about their services.

Municipal Service Centres 

Service Centres provide a variety of services including:

  • responding to municipal inquiries, concerns and issues
  • accepting water, sewer and property tax account payments
  • accepting permit payments: sewage system, entrance, burial, burn and building permits
  • marriage licenses (Lindsay)
  • dog tag sales
  • photocopying and fax services
  • sale of recycling containers, composters, rain barrels, garbage tags, City calendars
  • sale of transit passes and tokens
  • accepting parking ticket payments and bulk water payments
  • library services within the Coboconk Service Centre
  • Commissioner of Oath
  • public access to computers (Coboconk, Omemee)

E-Mail Customer Service or call 705-324-9411

Parks, Recreation and Culture 

The Parks, Recreation and Culture division:

E-Mail Parks, Recreation and Culture or call 705-324-9411 extension 1306

Corporate Services 

Revenue and Procurement

The Revenue and Procurement division is responsible for:

  • ensuring procurement activity is objective, transparent and in accordance with legislation and City policy
  • property taxation billing and collection
  • utility billing and collection
  • accounts receivable billing and collection

E-Mail Corporate Services or call 705-324-9411 extension 1316

Communications, Advertising and Marketing

Communications, Advertising and Marketing Division is responsible for:

  • strategic communications, branding, advertising and marketing
  • media relations
  • providing public information in the event of an emergency
  • online communications including websites, social media and e-communications
  • offline communications including publications and traditional advertising channels
  • internal communications 

Read an accessible version of our Corporate Communications Strategy

Read our Corporate Communications Strategy

E-Mail Communications, Advertising and Marketing or call 705-324-9411 extension 1355

Human Resources

View current job opportunities with the City of Kawartha Lakes.

The Human Resource Division is responsible for:

  • recruitment
  • health and safety
  • employee and labour relations
  • training and development
  • benefits and wellness
  • compensation management

Read an accessible version of our Human Resources Management Strategy

Read our Human Resources Management Strategy

E-Mail Human Resources or call 705-324-9411 extension 1237

Information Technology

The Information Technology (IT) Department is responsible for:

  • ensuring that City administration and operations have a robust, stable and secure infrastructure, with continuous network availability, and stable business applications
  • evaluating client needs
  • acquiring, building, implementing and supporting innovative solutions

E-Mail Corporate Services or call 705-324-9411 extension 1316

Treasury

The treasurer is responsible for the overall financial management of the City including managing operations and cash flow. This includes:

  • payment and payroll processing
  • investment and debt management
  • capital projects financing
  • financial accounting and reporting
  • Audited Financial Statements
  • 2016 audited financial statements

E-Mail Corporate Services or call 705-324-9411 extension 1316

 

Development Services 

Building Division

The Building Division is responsible for the administration and enforcement of the Building Code Act and the Ontario Building Code, as well as administration of municipal sign and pool by-laws.

Services include:

  • pool permits
  • sign permits
  • building permits
  • municipal drains

E-Mail the Building division or call 705-324-9411 extension 1288

Economic Development 

Visit the Economic Development section of our website for more information.

E-Mail Economic Development or call 705-324-9411 extension 1232

Mapping and GIS

The Mapping and GIS division provides Mapping and GIS support to City staff and the public.

Municipal Law Enforcement

The Municipal Law Enforcement division is responsible for investigation and enforcement of City by-laws.

E-Mail Municipal Law Enforcement

Planning

Visit the Planning and Development section of our website for more information.

E-Mail Planning and Development

 

Engineering and Corporate Assets

Engineering and Corporate Assets is made up of four distinct groups: 

Corporate Assets

Develop and maintain the City's Asset Management Strategy and Asset Management Plan. Download an accessible version of the City's 2017 Asset Management Plan. For more information about the Asset Management Strategy or Asset Management Plan please call 705-324-9411 extension 1183 or E-Mail the Corporate Asset Manager.

Development Engineering 

Ensures responsible development with infrastructure that conforms to City standards and does not negatively impact surrounding properties. For more information please call 705-324-9411 extension 1146 or E-Mail Development Engineering.

Infrastructure, Design and Construction 

Manages, coordinates, designs, constructs and administers engineering construction services for capital construction projects. For more information please call 705-324-9411 extension 2117 or E-Mail Infrastructure, Design and Construction.

Technical Services 

Prepares 5 year capital budgets and implements programs for roads, traffic signals, streetlights, drainage and sidewalks.

The City of Kawartha Lakes Municipal Airport is the responsibility of the Engineering department. For more information please call 705-324-9411 extension 2117 or E-Mail Technical Services.

Fire Rescue Service

Kawartha Lakes Fire Rescue Service leads the City's Emergency Management preparation and provides fire and emergency services

Human Services

Housing Help

Housing Help provides assistance to residents in the County of Haliburton and the City of Kawartha Lakes including:

Social Services 

Social Services provides support for residents in the County of Haliburton and the City of Kawartha Lakes. 

 

Victoria Manor Home for the Aged 

Victoria Manor provides secure long-term care for 166 residents. Residents enjoy a variety of wellness activities, programs and services including a multi-faith worship facility.

Physiotherapy, restorative care programs, volunteer programs, musical events and pet therapy are some of the many options available for residents.

Paramedic Service 

Primary and Advanced Care Paramedics respond 24 hours a day to 911 medical requests for help. Visit the Paramedics section of the website for more information.

Police Service 

Visit the Police Service section of our website for more information.

Public Works 

The Public Works Department is responsible for meeting the operational needs of the City as it pertains to roads, solid waste, municipal drinking water, wastewater and transit. In addition, the Public Works Department manages the City's non-emergency fleet inventory.

Roads Operations 

The Roads Operations Division maintains public works infrastructure including roads, bridges, sidewalks and storm water systems. Visit the Roads section of our website for more information. 

Solid Waste and Landfills 

The Solids Waste Division leads operation requirements for all of the City's open and closed landfills, the waste reduction program as well as the Waste Management Strategy Summary and the City's Integrated Waste Management Strategy. Visit the Waste and Recycling section of our website for more information. 

Transit 

The Transit Division is responsible for the day to day operation of the City's transit services including regular and LIMO transit services. Visit the Transportation and Transit section of our website for more information. 

Water and Wastewater 

The Water and Wastewater Division is responsible for the City's 21 drinking water treatment and distribution facilities and 6 wastewater collection and treatment systems. Visit the Utilities, Water and Wastewater section of our website for more information. 

 

Contact Us