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Kawartha Lakes reminds residents of new Service Centre phone numbers

“We recognize that at this time of year we have an influx of seasonal residents, so we wanted to remind everyone of the new phone numbers to reach Service Centres,” comments Lee Anna Thornbury, Manager of Customer Service.

To contact a specific Service Centre directly, the general numbers are as follows:

Lindsay 705-324-9411

Bobcaygeon 705-324-9411 Ext. 3580

Omemee 705-324-9411 Ext. 3520

Bethany 705-324-9411 Ext. 3540 Library Ext. 3544

Coboconk 705-324-9411 Ext. 3515 Library Ext. 3504

Kirkfield 705-324-9411 Ext. 3560 Library Ext. 3564

When callers dial the main City number, followed by the appropriate extension, they will be greeted by a Customer Services representative Monday to Friday 8:30 am to 4:30 pm. Library hours are different and are recorded on the library extensions.

Callers who use the former Service Centre numbers, although inactive, will hear a voice message informing of the new extensions.

Callers are reminded that for after-hours municipal emergencies, including weekends and statutory holidays, the Municipal after-hours emergency number is 1-877-885-7337.

This new process has resulted in better connectivity throughout the Municipality for both residents and staff. Continued improvements are in-line with the customer services goal to continue to meet and exceed customer’s expectations.

Residents are encouraged to complete a Customer Service Survey on the City’s website, or at this link http://www.city.kawarthalakes.on.ca/residents/service-centres. Hard copies are available at any Municipal Service Centre.

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For more information, please contact:

Lee Anna Thornbury

Manager of Customer Services

City of Kawartha Lakes

705-324-9411 Extension 1201

lthornbury@city.kawarthalakes.on.ca

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