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Municipal services affected by provincial stay-at-home order - April 7, 2021

Stay home, stay safe, save lives

Stay home, stay safe, save lives

Kawartha Lakes - Today Ontario declared a state of emergency and issued a province wide stay-at-home order effective Thursday April 8 at 12:01am for four weeks, until May 6, 2021. The pandemic situation is evolving rapidly, hospitals are reaching capacity and ICU patients in the GTA are being sent to other parts of the province, including Kawartha Lakes.

Everyone is required to remain at home except for essential purposes, such as going to the grocery store or pharmacy, accessing health care services (including getting vaccinated), for outdoor exercise or for work that cannot be done remotely.

In addition to the Emergency Brake restrictions that came into effect on April 3, the following retail restrictions are in effect:

  • Limiting the majority of non-essential retailers to only operate for curbside pick-up and delivery, via appointment, between the hours of 7am and 8pm, with delivery of goods to patrons permitted between 6am and 9pm, and other restrictions;
  • Restricting access to shopping malls to limited specified purposes, including access for curbside pick-up and delivery, via appointment, with one single designated location inside the shopping mall and any number of designated locations outside the shopping mall, along with other restrictions;
  • Restricting discount and big box stores in-person retail sales to grocery items, pet care supplies, household cleaning supplies, pharmaceutical items, health care items and personal care items only;
  • Permitting the following stores to operate for in-person retail by appointment only and subject to a 25 per cent capacity limit and restricting allowable hours of operation to between 7am and 8pm with the delivery of goods to patrons permitted between 6am and 9pm:
    • Safety supply stores;
    • Businesses that primarily sell, rent or repair assistive devices, aids or supplies, mobility devices, aids or supplies or medical devices, aids or supplies;
    • Rental and leasing services including automobile, commercial and light industrial machinery and equipment rental;
    • Optical stores that sell prescription eyewear to the public;
    • Businesses that sell motor vehicles, boats and other watercraft;
    • Vehicle and equipment repair and essential maintenance and vehicle and equipment rental services; and
    • Retail stores operated by a telecommunications provider or service, which may only permit members of the public to enter the premises to purchase a cellphone or for repairs or technical support.
  • Permitting outdoor garden centres and plant nurseries, and indoor greenhouses that engage in sales to the public, to operate with a 25 per cent capacity limit and a restriction on hours of operation to between 7am and 8pm.

Message from the Mayor

Mayor Letham has issued a video message about the stay-at-home order.

Municipal Services and Facilities Affected:

The list below is also available and regularly updated at


All municipal buildings, with the exception of landfills, are closed to the public. This includes all arenas, community centres and halls, pools and fitness centres.

Municipal Administration
All buildings are closed to the public, including City Hall and all Municipal Service Centres.

  • Staff continue to be available by telephone and email during regular business hours. Staff can be contacted by visiting the departments page of the website.
  • The Municipal Call Centre continues to operate and calls will be received Monday to Friday, 8:30am to 4:30pm, 705-324-9411 or 1-888-822-2225. Dial 4000 for a recording of the latest information on closures.
  • Drop Boxes are open at City Hall, Lindsay Service Centre, Coboconk Service Centre and Omemee Service Centre.
  • For after-hours municipal emergencies please call 1-877-885-7337.

All library branches are open for pre-arranged pickup of library materials only. Visit for details. Services such as dog tags, waste bag tags, oversize tag and pickup of waste calendars will not be issued at libraries until further notice. 

OPEN, with restrictions

Parks, Recreation and Culture

  • Parks, biking and walking trails and playgrounds are open, but may not be maintained so please use at your own risk.
  • When using any of the above amenities, any person who enters or uses the amenity must maintain a physical distance of at least two metres from other persons using the amenity (excluding members of the same household).


  • Landfills will operate under regular hours but will limit occupancy in accordance with provincial regulations.
  • Prepare for possible extended wait times.
  • Waste collection will continue under normal operations.
  • Please be advised that the backyard composter give away program being offered at the Lindsay Ops is temporarily on hold.

Emergency Services
All Emergency Services (Fire, Police and Paramedics) are being maintained. All administration buildings (Headquarters) for Fire and Paramedic Services are closed to the public. This includes all Fire Stations across the municipality.

  • The annual Burn Ban is in place for the month of April.
  • Special Burn permits can be requested by emailing Please include the type of burn permit requested, home address, phone number and burn address.
  • For fire, paramedic or police emergencies, please dial 911.
  • For information, regarding the fire/flood index rating please call 705-324-9411 and enter 8.

Victoria Manor
In order to provide the highest level of protection to residents, Victoria Manor in Lindsay continues to limit visiting to essential caregivers only as directed by the province. For more information, please call 705-324-3558.

Operations are being maintained.

Municipal Law Enforcement and Licensing
Offices are closed to the public and services are limited. Complaint queries are still being processed but there will be an extended delay in any additional action. We continue to monitor complaints including COVID-19 non-compliance complaints at 705- 324-9411 extension 1212, and the by-law and Municipal Law Enforcement page.

Human Services
The Human Services offices at 68 Lindsay St. N. in Lindsay and 49 Maple Ave. in Haliburton remain closed for public access. All critical operations including social assistance applications and payments, housing support and the maintenance of all KLH Housing buildings are continuing.

Roads Maintenance
General roads operations are continuing.

Lindsay Transit
Operations will continue, masks and occupancy restrictions in place.

Provincial Courts
The Kawartha Lakes and County of Haliburton Provincial Offences office remain closed to the public; however, Provincial Offences Act (POA) Administration has set up audio conferencing by phone for court appearances. Please visit our COVID-19 website for more details on accessing the platform.

If you have received a ticket that you wish to pay, payment can be made:

Please be advised that in-person payments and Option 2 on the back of your ticket remain unavailable while the offices are closed.

Council meetings and Committee and Board meetings
Will be held electronically via Zoom and livestreamed on YouTube.

Municipal Airport
Airport remains open for Ornge and any emergency vehicles and fuel purchases.

Staying Connected, Staying Safe

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