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Municipal services affected by Provincial stay-at-home order

stay home, stay safe, save lives

Stay home, stay safe, save lives

Kawartha Lakes – On January 12, 2021, the Province of Ontario declared a second state of emergency.

Effective midnight on Wednesday January 13, the provincial stay-at-home order will take effect. The only exceptions for leaving home are for essential purposes such as going to the grocery store or pharmacy, accessing health care services, getting outside for exercise or travelling for essential work. This order, along with new and existing public health restrictions are aimed at limiting people's mobility to reduce the number of daily contacts with those outside an immediate household. In addition to limiting outings to essential trips, all businesses must ensure that any employee who can work from home does so.

The provincial government has put in place the following additional public health measures to help stop the spread of COVID-19 by reducing concerning levels of mobility:

  • Outdoor organized public gatherings and social gatherings are further restricted from ten down to a limit of five people with limited exceptions. This is consistent with the rules during the lockdown during the first wave of COVID-19 in spring 2020 and will allow individuals and families to enjoy time outdoors safely.
  • Individuals are required to wear a mask or face covering in the indoor areas of businesses or organizations that are open. Wearing a mask or face covering is now recommended outdoors when you can't physically distance more than two metres.  
  • All non-essential retail stores, including hardware stores, alcohol retailers and those offering curbside pickup or delivery, must open no earlier than 7am and close no later than 8pm. The restricted hours of operation do not apply to stores that primarily sell food, pharmacies, gas stations, convenience stores, and restaurants for takeout or delivery.

Municipal Services and Facilities Affected:

The list below is also available and regularly updated at


All municipal buildings, with the exception of landfills, are closed to the public. This includes all arenas, community centres and halls, pools and fitness centres.

Municipal Administration
All buildings are closed to the public, including City Hall and all Municipal Service Centres.

  • Staff continue to be available by telephone and email during regular business hours. Staff can be contacted by visiting the Departments page of the website.
  • The Municipal Call Centre continues to operate and calls will be received Monday to Friday, 8:30am to 4:30pm, 705-324-9411 or 1-888-822-2225. Dial 4000 for a recording of the latest information on closures.
  • Drop Boxes are open at City Hall, Lindsay Service Centre, Coboconk Service Centre and Omemee Service Centre.
  • For after-hours municipal emergencies please call 1-877-885-7337.

OPEN, with restrictions

All library branches are open for pre-arranged pickup of library materials only. Visit for details.

Services such as dog tags, waste bag tags, oversize tag and pickup of waste calendars will not be issued at libraries until further notice.  Please see Landfills and Waste Collection below for further instructions.

Parks, Recreation and Culture

  • Parks are open for walk-through access only. Use at your own risk. Playgrounds are closed.
  • Outdoor ice rinks will be accessible. Logie Park skate oval will not open as planned due to inability to limit occupancy to 5 people or less.
  • All municipal trails are open to walking, cycling and other active transportation, with gatherings of 5 people or less.
  • Biking, snowmobile, cross country and snow-shoe trails are permitted to be open, however, please check with the appropriate trail authority. Snowmobiling is governed by OFSC. You must bring your own equipment.
  • When using any of the above amenities, any person who enters or uses the amenity must maintain a physical distance of at least two metres from other persons using the amenity (excluding members of the same household). Please visit the Health Unit’s website for further guidelines on outdoor activities.

Landfills and Waste Collection

  • Landfills will be open under regular hours and restricted to occupancy at any given time to comply with provincial restrictions. Prepare for possible extended wait times.
  • Residential curbside waste collection will continue with a 3 bag limit.
  • Waste tags will continue to be available at participating retail stores that are not impacted by the stay-at-home-order. A list is available on the Waste Management – Items for Sale page.
  • Waste calendars are available at participating retailers that are not impacted by the stay-at-home-order. A list is available on the website.

Emergency Services
All Emergency Services (Fire, Police and Paramedics) are being maintained. All administration buildings (Headquarters) for Fire and Paramedic Services are closed to the public. This includes all Fire Stations across the municipality.

  • Burn permits can be requested by emailing Please include the type of burn permit requested, home address, phone number and burn address.
  • For fire, paramedic or police emergencies, please dial 911.
  • For information regarding the fire/flood index rating please call 705-324-9411 and enter 8.
  • COVID-19 non-compliance can be reported to the police:
    Residents in Lindsay and Ops please call Kawartha Lakes Police Services at 705-324-5252. All other residents, please call OPP at 705-324-6741.

Municipal Law Enforcement and Licensing
Offices are closed to the public and services are limited. Complaint queries are still being processed but there will be an extended delay in any additional action.

We continue to monitor complaints, including COVID-19 non-compliance, through the following contact options:
Online: Fill out a complaint form on the By-law and Municipal Law Enforcement page
Telephone: 705-324-9411 extension 1212

Victoria Manor
In order to provide the highest level of protection to residents, Victoria Manor in Lindsay continues to limit visiting to essential care givers only as directed by the Province. For more information please call 705-324-3558.

Operations are being maintained.

Human Services
The Human Services offices at 68 Lindsay St. N. in Lindsay and 49 Maple Ave. in Haliburton remain closed for public access. All critical operations including social assistance applications and payments, housing support and the maintenance of all KLH Housing buildings are continuing. To contact a staff member about any social services needs, including child care, please call 705-324-9870.

Planning, Development and Building Inspections
Staff are continuing to process all Planning applications and Planning Advisory Committee Meetings and Committee of Adjustment Meetings will be held through Zoom meetings.

Building permits will be issued and inspections performed as per the Provincial essential services list. For further information on how to safely process requests, please visit the COVID-19 page.

Roads Maintenance
General roads operations and winter control are continuing.

Lindsay Transit
Operations will continue, masks and occupancy restrictions in place.

Provincial Offence Court
If you have been summonsed to court, prior to attending the courthouse please visit the Provincial Offences page of the website for information about the resumption of court operations. The rescheduling of your court date will be posted once we know when operations can resume.

Council meetings and Committee and Board meetings
Will be held electronically via Zoom and livestreamed on YouTube.

Municipal Airport
The municipal airport is currently only operating for fuel service, snow clearing and runway surface condition reporting. Airfield advisories are all still operational.
CBSA CANPASS service to the site is suspended which means no international flights are permitted. Groundside facilities are limited, there is no terminal, office, or public washroom access. Terminal access is available for essential aircrews (EMS, RCMP, RCAF, OPP personnel). The municipal airport restaurant is still open for curbside pick up.

Staying Connected, Staying Safe

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