Kawartha Lakes Paramedic Service to implement new 9-1-1 System as part of Ontario’s Your Health Plan

This new system will require 9-1-1 callers to answer a set of more detailed questions regarding the patient's condition. While paramedics will continue to be dispatched promptly to urgent and life-threatening cases, patients with less urgent or non-life-threatening conditions may experience longer wait times during periods with higher call volumes. For less urgent cases, patients will remain under observation through ongoing communication with ambulance communication officers to ensure there is no change in the patient's condition.

The Medical Priority Dispatch System (MPDS) will match paramedics with specialized skills and equipment to each case, ensuring that non-urgent demand on emergency departments is reduced. This evidence-based system is designed to maintain the highest standards of care while improving the efficiency and effectiveness of emergency services.

Data from regions already using MPDS has shown notable improvements in key operational challenges, including reduced offload delays at hospitals, better management of meal claims for staff, and decreased end-of-shift overtime. These improvements are expected to positively impact staff work-life balance, enhancing the overall efficiency of paramedic services.

“MPDS ensures we reach those who need us most first, prioritizing the most critical patients for faster response,” said Paramedic Chief Sara Johnston, Kawartha Lakes Paramedic Service.

Watch this video to learn more: https://www.youtube.com/watch?v=tNyFdP6BXe4

Visit our Medical Priority Dispatch System page to learn more about how this change will positively impact the community.

Staying Connected

Activate your Jump Inbox to be the first to know about municipal news and events. Connect with us on Instagram, X, Facebook, YouTube and LinkedIn.

- 30 -

Media Inquiries

Media are welcome to visit our Media Portal for high resolution images.