Municipal services affected by the Canada Post Strike

Kawartha Lakes – Beginning September 26, 2025, the Canadian Union of Postal Workers (C.U.P.W.) launched a national strike that has stopped the delivery of mail.

As community members in Kawartha Lakes, you are still responsible for submitting all payments and applications on time, even if you do not receive your bill in the mail. Late payments will be subject to penalty or interest.

To avoid billing interruptions in the future, we encourage you to sign up for:

• Electronic billing through Payreq: A safe, secure and free online tool that allows you to receive your bills online.

• Pre-authorized payments: Applications continue to be accepted and will be set up for 2025. Forms are available online for Property tax and Utility billling. Alternatively email taxes@kawarthalakes.ca and utilitybilling@kawarthalakes.ca for more information.

Property Tax Payments

Your 2025 final tax bill was mailed on Tuesday, May 13, 2025. The Canada Post Strike did not affect delivery of this bill.

How to find your balance owing

• Visit in person at any Municipal Service Centre
• Email our Customer Service team
• Call 705-324-9411    

How to pay

Do not mail payments during the strike. You can pay:

• In person at any Municipal Service Centre
  • Credit cards are not accepted
• Drop box at any Municipal Service Centre
• The following options must be paid two business days before the due date
  • At your bank
  • Online banking
    • Through your bank’s online portal
  • Online credit card payment
    • 2.75% service charge applies
  • By phone with credit card at 1-866-961-2313
    • 2.75% service charge applies

Utility Bill Payments

During the Canada Post strike, the City will only issue utility bills to customers enrolled in eBilling notifications with Payreq. All paper bills and notifications will be held until the strike is over.

Customers who have received a utility bill must make payment by the set due dates as these will not be extended due to the postal strike.

Important

Copies of utility bills due October 31, 2025 are available free of charge at any Municipal Service Centre during the postal disruption.

If you do not know when your utility bill is due or if you are affected by the strike, the City’s Customer Service team can help with your questions.

If you wish to receive your utility bill by email, please email our Utility Billing team with your property address and account number.

How to find your balance owing

• Visit in person at any Municipal Service Centre
• Email our Customer Service team
• Call 705-324-9411    

How to pay

Do not mail payments during the strike. You may pay:

·         In person at any Municipal Service Centre

o    Credit cards are not accepted

·         By using a drop box at any Municipal Service Centre

The following options must be paid two business days before the due date

·         At your bank

·         Online banking

·         Through your bank’s online portal

·         Online credit card payment

·         $6.50 service charge for each payment, up to $250

·         By phone with credit card at 1-866-961-2313

·         $6.50 service charge for each payment, up to $250

For more information

·         Call: 705-324-9411 (Monday to Friday, 8:30 am to 4:30 pm)

·         Online: Email questions or service requests to our Customer Service team

·         In person: Visit any Municipal Service Centre

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