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About Us

Kawartha Lakes Paramedic Service has a fleet of 14 ambulances and 3 Emergency Response Units (ERU). Reporting stations in Lindsay, Fenelon Falls, Pontypool and Bobcaygeon. Satellite Posts in Coboconk and Lindsay West. Our team of Primary and Advanced Care Paramedics respond 24/7 to 9-1-1 medical requests for help. The service is supported by a full time Logistics Technician.

Chief Andrew Rafton leads our team as we serve a population of about 76,000 residents spread over more than 3,000 km. As a prime cottage and recreational destination, Kawartha Lakes welcomes 60,000 visitors each year.

Lakes are the main factor affecting our response time as we navigate around them. Since 2011, our response time has been stable despite a 26% increase in patient transport volume. You can visit the Ministry of Health and Long-Term Care website to learn more about the Land Ambulance Response Time Standard.

Lakeridge Health Corporation (Oshawa Hospital) is our Ministry of Health appointed Medical Director.

Our team

Our commitment

Sudden Cardiac Arrest

25% of the time, we plan to have a paramedic respond to a sudden cardiac arrest within six minutes from the time ambulance dispatch conveys the call information until the paramedic arrives at the scene, ready to use a defibrillator.

Resuscitation

50% of the time, City of Kawartha Lakes Paramedic Service plans to have a paramedic respond to any patient determined to be a Canadian Triage and Acuity Scale 1 within 8 minutes of dispatch conveying the call.

Emergent

60% of the time, City of Kawartha Lakes Paramedic Service plans to have a paramedic respond to any patient determined to be a Canadian Triage and Acuity Scale 2 within 10 minutes of dispatch conveying the call.

Urgent

75% of the time, City of Kawartha Lakes Paramedic Service plans to have a paramedic respond to any patient determined to be a Canadian Triage and Acuity Scale 3 within 20 minutes of dispatch conveying the call.

Less urgent

75% of the time, City of Kawartha Lakes Paramedic Service plans to have a paramedic respond to any patient determined to be a Canadian Triage and Acuity Scale 4 within 25 minutes of dispatch conveying the call.

Non-urgent

75% of the time, City of Kawartha Lakes Paramedic Service plans to have a paramedic respond to any patient determined to be a Canadian Triage and Acuity Scale 5 within 30 minutes of dispatch conveying the call.

Our vehicles

The vehicles we use are known as Emergency Response Units (ERU) and ambulances. These vehicles respond to emergencies in the community by bringing Primary or Advanced Care Paramedics. We have a fleet of 14 ambulances and three Emergency Response Units.

Our stations

Reporting stations in Lindsay, Fenelon Falls, Pontypool and Bobcaygeon. Satellite Posts in Coboconk and Lindsay West.

Our initiatives

We deliver a number of community education programs, with the intention of making our community a safer place for all. To learn more, visit our Cardiac Arrest (PAD) and Public Education page.

More information:

Paramedic Services Week

Paramedic Services Week is May 24 to May 30, 2020, and is a week of celebration of and for paramedics across Canada. Please stay tuned for more information.

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