Paying Your Water and Sewer Bill

Receiving Your Utility Bills

Manage your bills through regular mail

Bills are sent using Canada Post regular mail, unless you have signed up for electronic billing.

Reminder notices are only sent through regular mail. It is the homeowners responsibility to ensure we have the correct mailing address. Changes to your mailing address must be received in writing by mail, email, fax or dropped off in person.

Sign Up for eBilling with Payreq

Manage your bills online

Follow these steps to create a Payreq account:

  1. Click here to go to Payreq's login portal.
  2. Click "Add New Biller" and register for Kawartha Lakes - Utility.
  3. Select "to register for Payreq".
  4. Refer to your Kawartha Lakes utility bill to enter the required information.

Having trouble signing up? Check out this tutorial on Payreq.com

Failure to receive your utility bill does not remove your responsibility for payment by the due date. Penalty and interest charges will be incurred for late payments.

Billing Schedule

  • Bills are calculated quarterly and sent at the beginning of the month.

  • Payments are due by the end of the month.

  • Not all residences are billed on the same schedule.

The municipality has three billing quarters:

Quarter 1 – January, April, July, October
Bill numbers starting with: 010, 031, 040, 060, 080, 091, 210, 240, 310, 340, 420

Quarter 2 – February, May, August, November
Bill numbers starting with: 090, 092, 216, 270

Quarter 3 – March, June, September, December
Bill numbers starting with: 093, 095, 110, 140, 160

Payment Options

All payments must be received on or before the due date. Late payments will be subject to penalty charges. We do not accept the postmark as proof of the date of receipt.

To make paying your water bill as convenient as possible we provide a variety of payment options including:

  • Pre-authorized Debit (PAD)
  • Online banking or telephone banking
  • By mail to PO Box 696 Lindsay, ON K9V 4W9
    • (post-dated cheques are not accepted)
  • At most financial institutions
    • (you must pay before the due date to use this option)
  • Drop box or in person at any Municipal Service Centres
    • (credit cards are not accepted)
  • Online by credit card
    • (there is a charge of $6.50 for each payment up to a maximum of $250)
  • Over the phone by credit card at 1-866-961-2313
    • (there is a charge of $6.50 for each payment up to a maximum of $250)

Pre-authorized Debit (PAD) Plans

There are two plan options:

  • Monthly plan

  • Bill due date plan

Program requirements

  • Your account must be paid in full to start a PAD plan.

  • Monthly plans require 12 months of billing history.

  • The equalized payment is calculated by adding 12 months of history and dividing by 11.

  • An annual reconciliation takes place in the 12th month:

    • If a balance remains, it is withdrawn to bring the account to zero.

    • Any credits stay on the account.

  • After reconciliation, the monthly equalized payment is recalculated.

Reconciliation dates

  • Quarter 1: October 15 each year

  • Quarter 2: November 15 each year

  • Quarter 3: December 15 each year

Please check your billing frequency to confirm your billing cycle.

Other important information

  • You must complete a PAD application form.

  • PAD plans cannot be transferred between properties if you sell your home and buy another in Kawartha Lakes.

If you require assistance, call 705-324-9411, extension 1272.

Forms

Online Banking

You can pay electronically through your online banking institution:

  1. Add a payee: “Kawartha Lakes Utility” found in your bill payments feature.

  2. Enter your account information:

    • Utility Billing 15 digit account number with no decimal or spaces.

If you are looking for the more information on paying your property tax bills, please visit the Property Tax page.

Submit Your Water Meter Reading

  • Submitting your water meter reading ensures your bill is based on your water consumption rather than an estimate.
  • In case we notice anything unusual or need more details someone from our team will contact you using the phone number or email provided within 14 business days.
  • If you’ve noticed an issue with your water meter or outside reader, please leave a comment in the form. Any information you can provide helps us better understand the situation and respond appropriately.

High Water Bill Adjustment Policy

The High Water Bill Adjustment Policy (CP2017-006) explains how the municipality handles various types of high consumption water and wastewater bills and how to address customer concerns.

Low Income Seniors and Low Income Persons with a Disability

2025 Water Relief Program

Council grants eligible seniors and disabled property owners a credit of 20% of water billed in the previous year. This is applied to the account as a credit the following January. Please read the eligibility requirements and complete the Low Income Senior and Disabled Persons Water Relief Program form  to submit an application for this program.

You can pick up an application form at any Municipal Service Centre or City Hall.

The deadline to apply for this program is September 30 of each year.

The City does not issue refunds for this program, the credit is processed for the first bill in the following year.

Water application for service

Moving in or out?

Any time you move in or out of a property that has water or wastewater services you must complete an application for service form. If you are moving into a newly built home, please contact us to find out if the builder has made arrangements to install a meter before your closing date. Failure to return the complete form before the closing date can delay your final reading and account set up.

If you want to connect your property to municipal water and wastewater services you will need to complete a serviceability application.

To learn about Property Tax rebate programs, please visit our Property Tax page.

Calculated flat rate accounts (invoice quarterly)

Water 
Sewer

$961.16 / annum includes monthly charge

$740.24 / annum includes monthly charge

 Mandatory connect fee (invoiced quarterly)

Water 
Sewer

$200.00 / annum includes monthly charge

$200.00 / annum includes monthly charge

Monthly water and sewer fixed rates

Meter Size
Water
Sewer

5/8–3/4”

$34.45

$37.00

1”

$44.82

$49.08

1 1/2”

$57.62

$64.97

2”

$92.82

$104.64

3”

$352.11

$396.95

4”

$448.13

$505.21

6”

$672.16

$758.42

8”

$928.21

$1,046.41

Water and sewer consumption rates

Measurement
Water
Sewer
Cubic Meter  $ 3.24000  $ 1.89000
Cubic Foot  $ 0.09175  $ 0.05352

Service fees

Service
Fee
Back Plate Replacement  $  156.00
Delinquent Account Disconnection   $  182.00
Delinquent Account Reconnection (Regular Hours)  $  109.00
Delinquent Account Reconnection (After Hours)  $  161.00
Returned Cheque  $   47.00
New Account Admin Fee  $   50.00
Water Shut-off by Request  $   86.00
Water Turn-on by Request  $   86.00
Meter Accuracy Test  $  286.00 + shipping costs
Special Meter Readings   $  121.00
Meter Size Change Request   $  229.00
Duplicate Bill   $   31.00
Duplicate Receipt  $   31.00
Registered Mail  $   37.00
Retrieval of Post Dated Cheque  $   42.00
Statement of Account (per year)  $   46.00
Transfer Payment to Different Account (Customer Error)  $   44.00
Tax and Water Payment Certificate  $   110.00
Final Notice  $   28.00
Hand Delivery of Notice  $   42.00
Late Payment Charge 5% of the overdue amount
Transfer to Property Taxes for Collection 5% of amount transferred with $50 minimum charge

Contact Us

Kawartha Lakes 
P.O. Box 9000, 26 Francis Street
Lindsay, ON, K9V 5R8
Telephone: 705-324-9411
Toll free at 1-888-822-2225
After-hours emergencies: 1-877-885-7337

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