Paying Your Water and Sewer Bill

How do you get your bills?

Did you know its easy to go paperless and get your bills online?

You'll never have to miss a bill, worry about a mail strike, pick a paper copy out of your recycling, or wrestle the dog to get your utility bills back.

Not only is it easier to get your bills, but you’ll be helping the environment and helping create postage savings. Every little bit adds up!

Go paperless! Sign up for PayReq today, and make it easy to get your Kawartha Lakes tax and utility bills online and on time.

Photo of a guilty-looking border colly dog laying on a couch. It is surrounded by crumpled papers, suggesting that the dog got into the papers.
Photo of a messy pile of paper envelopes on a table. Graphics above a stack of envelopes show an arrow pointing to an icon symbolizing email or electronic billing.

Sign Up for eBilling with Payreq

Manage your bills online

Follow these steps to create a Payreq account:

  1. Click here to go to Payreq's login portal.
  2. Click "Add New Biller" and register for Kawartha Lakes - Utility or Kawartha Lakes - Property Tax.
  3. Select "to register for Payreq".
  4. Refer to your Kawartha Lakes utility bill to enter the required information.

Having trouble signing up? Check out this tutorial on Payreq.com

Receiving your Water and Sewer Bills

Manage Your Bills Through Regular Mail

Bills are sent using Canada Post regular mail. However, we recommend signing up for paperless billing through Payreq.

Unless you've signed up for paperless billing, reminder notices are sent through regular mail. It is the homeowners responsibility to ensure we have the correct mailing address. Changes to your mailing address must be received in writing by mail, email, fax or dropped off in person.

Go Paperless!

Failure to receive your utility bill does not remove your responsibility for payment by the due date. Penalty and interest charges will be incurred for late payments.

Billing Schedule

  • Bills are calculated quarterly and sent at the beginning of the month.

  • Payments are due by the end of the month.

  • Not all residences are billed on the same schedule.

The municipality has three billing quarters:

Quarter 1 – January, April, July, October
Bill numbers starting with: 010, 031, 040, 060, 080, 091, 210, 240, 310, 340, 420

Quarter 2 – February, May, August, November
Bill numbers starting with: 090, 092, 216, 270

Quarter 3 – March, June, September, December
Bill numbers starting with: 093, 095, 110, 140, 160

Payment Options

All payments must be received on or before the due date. Late payments will be subject to penalty charges. We do not accept the postmark as proof of the date of receipt.

To make paying your water bill as convenient as possible we provide a variety of payment options including:

  • Online banking or telephone banking
  • Pre-authorized Debit (PAD)
  • By mail to P.O. Box 9000, 26 Francis Street
    Lindsay, ON, K9V 5R8
    • (post-dated cheques are not accepted)
  • At most financial institutions
    • (you must pay before the due date to use this option)
  • Drop box or in person at any Municipal Service Centres
    • (credit cards are not accepted)
  • Online by credit card
    • (there is a charge of $6.50 for each payment up to a maximum of $250)
  • Over the phone by credit card at 1-866-961-2313
    • (there is a charge of $6.50 for each payment up to a maximum of $250)

Online Banking

You can pay electronically through your online banking institution:

  1. Add a payee: “Kawartha Lakes Utility” found in your bill payments feature.

  2. Enter your account information:

    • Utility Billing 15 digit account number with no decimal or spaces.

If you are looking for the more information on paying your property tax bills, please visit the Property Tax page.

Pre-authorized Debit (PAD) Plans

There are two plan options:

  • Monthly plan

  • Bill due date plan

Program requirements

  • Your account must be paid in full to start a PAD plan.

  • Monthly plans require 12 months of billing history.

  • The equalized payment is calculated by adding 12 months of history and dividing by 11.

  • An annual reconciliation takes place in the 12th month:

    • If a balance remains, it is withdrawn to bring the account to zero.

    • Any credits stay on the account.

  • After reconciliation, the monthly equalized payment is recalculated.

Reconciliation dates

  • Quarter 1: October 15 each year

  • Quarter 2: November 15 each year

  • Quarter 3: December 15 each year

Please check your billing frequency to confirm your billing cycle.

Other important information

  • You must complete a PAD application form.

  • PAD plans cannot be transferred between properties if you sell your home and buy another in Kawartha Lakes.

If you require assistance, call 705-324-9411, extension 1272.

Forms

Submit Your Water Meter Reading

  • Submitting your water meter reading ensures your bill is based on your water consumption rather than an estimate.
  • In case we notice anything unusual or need more details someone from our team will contact you using the phone number or email provided within 14 business days.
  • If you’ve noticed an issue with your water meter or outside reader, please leave a comment in the form. Any information you can provide helps us better understand the situation and respond appropriately.

Submit Your Water Meter Reading

Low Income Seniors and Low Income Persons with a Disability

Water Relief Program

Council grants eligible seniors and disabled property owners a credit of 20% of water billed in the previous year. This is applied to the account as a credit the following January. Please read the eligibility requirements and complete the Low Income Senior and Disabled Persons Water Relief Program form  to submit an application for this program.

You can pick up an application form at any Municipal Service Centre or City Hall.

The deadline to apply for this program is September 30 of each year.

The City does not issue refunds for this program, the credit is processed for the first bill in the following year.

Program Application

Water Application for Service

Moving in or Out?

Any time you move in or out of a property that has water or wastewater services you must complete an application for service form. If you are moving into a newly built home, please contact us to find out if the builder has made arrangements to install a meter before your closing date. Failure to return the complete form before the closing date can delay your final reading and account set up.

If you want to connect your property to municipal water and wastewater services you will need to complete a serviceability application.

Service Application

To learn about Property Tax rebate programs, please visit our Property Tax page.

Calculated flat rate accounts (invoice quarterly)

Water 
Sewer

$961.16 / annum includes monthly charge

$740.24 / annum includes monthly charge

 Mandatory connect fee (invoiced quarterly)

Water 
Sewer

$200.00 / annum includes monthly charge

$200.00 / annum includes monthly charge

Monthly water and sewer fixed rates

Meter Size
Water
Sewer

5/8–3/4”

$34.45

$37.00

1”

$44.82

$49.08

1 1/2”

$57.62

$64.97

2”

$92.82

$104.64

3”

$352.11

$396.95

4”

$448.13

$505.21

6”

$672.16

$758.42

8”

$928.21

$1,046.41

Water and sewer consumption rates

Measurement
Water
Sewer
Cubic Meter  $ 3.24000  $ 1.89000
Cubic Foot  $ 0.09175  $ 0.05352

Service fees

Service
Fee
Back Plate Replacement  $  156.00
Delinquent Account Disconnection   $  182.00
Delinquent Account Reconnection (Regular Hours)  $  109.00
Delinquent Account Reconnection (After Hours)  $  161.00
Returned Cheque  $   47.00
New Account Admin Fee  $   50.00
Water Shut-off by Request  $   86.00
Water Turn-on by Request  $   86.00
Meter Accuracy Test  $  286.00 + shipping costs
Special Meter Readings   $  121.00
Meter Size Change Request   $  229.00
Duplicate Bill   $   31.00
Duplicate Receipt  $   31.00
Registered Mail  $   37.00
Retrieval of Post Dated Cheque  $   42.00
Statement of Account (per year)  $   46.00
Transfer Payment to Different Account (Customer Error)  $   44.00
Tax and Water Payment Certificate  $   110.00
Final Notice  $   28.00
Hand Delivery of Notice  $   42.00
Late Payment Charge 5% of the overdue amount
Transfer to Property Taxes for Collection 5% of amount transferred with $50 minimum charge

Contact Us

Kawartha Lakes 
P.O. Box 9000, 26 Francis Street
Lindsay, ON, K9V 5R8
Telephone: 705-324-9411
Toll free at 1-888-822-2225
After-hours emergencies: 1-877-885-7337

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