Please note that once your completed STR business application is received, it goes through several review steps. Staff will send a confirmation of receipt email. The process from submission to approval, without departmental concerns, may take approximately 2–4 weeks.
The licensing fee is non-transferrable and non-refundable
Once the application is received, it, along with the additional required documents, is reviewed to ensure it is complete and that the required information on the application and supporting documents is correct.
If additional information or corrections to the application package are required, Licensing Administrative Staff will contact you by email and/or phone. At this stage, the application is considered Pending and will remain in Pending status until the requested corrections or information are provided.
Once the application package is complete, it is circulated by email to various departments for review and agency approval. If a department requires additional information, they will contact the applicant directly by email with their request. At this stage, the application is considered In Email Circulation.
If concerns are identified, the application will move to the Department Concerns stage. The application will remain Pending in this stage until the requirements are met or a conditional agreement with the department is reached. At that time, the application may move to the Conditional Issue/Issue stage.
If there are no concerns from the reviewing agencies, the application will move to the Issue stage. The Licensing Clerk will then process and issue your license with the maximum capacity permitted under the Ontario Building Code and the Fire Protection and Prevention Act.